I have a letter now too from Arvato Finance,claiming I owe 1 & 1 £43.06
£15 of that is a charge for late payment.
Last year a took out a hosting account with them and paid for it upfront(12 months)
They tried to renew it with the debit card they had on file and that had expired,so they said they would need payment or my account would get frozen.I wasn't using the account anymore,so I phoned them and asked them to cancel it.They told me I would have to do that myself via the control panel,so I did and I got an email from them saying the cancelation had been initiated.Thought no more of it until this letter came demanding money.Phoned them up,spoke to 4 different people,all of which told me different things,however in the end they said that my account would not cancel until April 2009. I told them I had canceled it,they told me that I had chosen a date to cancel and that date was in April 2009 (banging my head on the floor at this point) We argued for some time,I went to go into the control panel so I could see this for myself,but they had locked me out.
In the end,they said I could write to the complaints department.Got a reply 2 days later from them saying, " in order for them to look into the issue they need my customer number" (shouting out loud at the computer now,READ THE F***ING MAIL,I INCLUDED THE NUMBER)
Wrote to them to point that out,have a response today,which says nothing really,other than pay the bill.
I am not paying for something that I have cancelled,don't use and don't want, however I don't want a ccj either. Any suggestions?
