I am still having problems with them too.
I have cut and paste the email below that keeps going back and forth.A complete bunch of muppets that are really starting to p*** ME OFF!!
The response to my email is crap. I asked them what this money I owe them is for and they still have not answered me,because they cant.They will have to take it all the way,they won't get a penny out of me.
Anyway my last email to them is below,with the response under that.
TO WHOM IT MAY CONCERN
After filling a complaint with you and having a unsatisfactory response I am
writing to you again.
As I stated in my last complaint to you,I have no dealings with your company
anymore.I cancelled my account on the 5th June 2008. I have a letter infront
of me from Arvato Finance acting on your behalf,stating I owe you £43.06.
I am about to ring them again and will get a hold put on the account as I am
in dispute with you.
I had a years hosting with you,which I paid for upfront and I did not want
to renew for a second year,which is why I cancelled the account.
I want this matter dropped immediately,or I will start a legal counter claim
against 1 and 1.
Today I will be filling a complaint against 1 and 1 with Nominet and with
Trading Standards.
I await your response stating that this matter is dropped.
Regards
Dominique.
Dear Dominique, (Customer ID: ********)
Thank you for contacting us.
I know my previous response might not have been the response that you
were looking for. However, this is the response we need to give. This
is a situation where the account was left delinquent fort some time and
that caused our automated system to pass this account to collections.
Should you pay collections within 30 days, they will take you off of any
list that they have. Despite these actions not grasping your attention,
these were honest efforts to contact you. As an internet company, email
is our preferred use of contact. Furthermore, when the account is
further delinquent, we suspend the service. We have give ample time and
notice for this account. There is nothing we can do at this point. I
am sorry.
If you have any further questions please do not hesitate to contact us.
Sincerely,
Michael Quinn
Technical Support
1&1 Internet