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I'd take proof of your renewel date and date you cancelled, along with the emails to your local law centre (or CAB) and let them handle it.
One thing I have noticed is that these companies are the big I AM until they are dealing with someone who knows the law and especially when dealing with Solicitors, they soon f00k off back into their pitt then.
Its worth noting that 1and1 fux0red me with a 'notice' period, they told me I had to cancel X many days before the renewel date, which I missed in 2005, then in 2007 they billed me again despite me cancelling about 2 days before the 2005 renwel, so a month before the 2009 renewel I'm going to check its cancelled but thus far since 2003 I have been unable to cancel 1 domain I have with them. I cancelled this time about 4 days AFTER the renewel in 2007 so hopefully over 700 days notice is enough :P
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