I've just paid them £38 for an account with WebFusion that I cancelled months ago, but for which WebFusion demanded a handwritten cancellation request. I think they are part of Pipex? Anyway, had the Arvato nonsense and then that other collection agency mentioned trying to collect the same 'debt'. I thought I'd just pay it and make it go away -- wrong thing I suppose but I've not time for them. God help them if I hear from them or WebFusion again.
Details:
Dear Sir/Madam,
In regards to your email..
We have been advised by Web Fusion that the balance owing on the account is for the final invoice on the account.
Please be advised that this does not affect your credit rating as we don’t provided any information to credit reference agencies.
For further information or to arrange payment please contact us on 0870 125 8809
Regards
Arvato Finance
arvato finance services Limited
Block2
Willerby Business Park
Willerby
United Kingdom
HU10 6FE
www.arvatofinance.co.uk collections@arvatofinance.co.uk
Tel: 0870 1258809
Fax:+441482 660605
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arvato finance services is registered in England and Wales
(company registration number 555581
Registered office: The Hall, Lairgate, Beverley, HU17 8HL
Directors: Matthias Mierisch, Andrea Kaminski, Richard White
From: Dale Hubbard [mailto:mail@dalehubbard.com]
Sent: Thursday, October 23, 2008 2:04 PM
To: Collections, arvato finance UK
Subject: Your ref: 750000003620
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Dear Sirs
Without prejudice.
I refer to your letter of the 21st inst.:
Creditor: WebFusion
Customer No: PIP801589
I am prepared to make this one-off payment if you can confirm:
1. This account will now be closed and this company will stop billing me for a service I have already told them I no longer require, and
2. There is no adverse effect on my credit record made by you or the claimant creditor to date or nor will there be in the future with regard to this specific matter, and
3. The payment is in full and final settlement.
Once I hear in the affirmative, I will call and pay you. Otherwise I will be happy take the matter to court and explain how this company has had many complaints by other internet users about the billing tactics they use; i.e. customers unable to close accounts.
Yours faithfully,
Dale Hubbard