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I'd try not to transfer until you have all the money - then you have nothing to lose.
In this situation I'd try and get them on the phone - difficult to make an excuse when you have them in person.
If you think that they might say 'oh I thought I sent payment' then that sounds a bit positive to me, like at least you'll get your money in the end (and they haven't done a runner!
I'd definitely try and speak to them on the phone first - if no luck then threaten court stuff, but there also is the chance that they just forgot and are away from email. Other wise Firestars debt collection service doesn't sound bad, only 10%.
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