Originally Posted by dashu1

Plus if you do a chargeback through the bank they incur charges of I think £10 or $10 from paypal on top of the original sum.

I sell quite a lot of ebooks & regularly get people paying, recieving the ebook & then trying to immediately claim a refund. I just go to the paypal resolution center & type in "it is an ebook & is intangible goods" & thats the end of that - unless they do the charge back...