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My recent mailings to 1and1 have been ignored.
I received an Aravato demand today.
So I emailed them......
I have lost count of the times I have informed 1and1 they are illegally billing. They are trying to charge me for renewals on domain names that were transferred away from them over 2 years ago now, and were subsequently renewed with their legal and legitimate registrar.
I have documented evidence from the current registrar of the names that this is the case. Despite my communications, 1and1 have chosen to ignore the facts, illegally bill, and have now handed over the situatuation, further wasting my time and yours.
I am 100% certain I have no obligation to pay these false charges, and 1and1 should admit their error.
Further demands for payment will leave me little option other than to refer the matter to my solicitor on the grounds of continued harrassment by 1and1.
All documentation and evidence supporting the fact that 1and1 have no legal right to impose such charges upon my account is available upon request.
They replied ......
Thank you for your e-mail. I have investigated the matter regarding the cancellation on your account.
1&1’s terms and conditions state that unless an account is cancelled either in writing or via their online cancellation, 14 days prior to an invoice being raised, they will automatically renew an account if they do not receive a request for cancellation and the customer will be liable for the full balance.
The invoice was raised on September 2009, if you have any evidence supporting your cancellation before this date then please do not hesitate to forward the information on.
So I have replied .....
It is not a case of cancellation. The domains for which thay are trying to charge a renewal fee, were transferred away from 1and1 2 years beforehand so 1and1 were physically unable to renew them, not being the legal registrar. Nominet can prove this. The new registrar can prove this.
I will raise this matter with nominet once more and contact the office of fair trading. In the meantime, please let me have 1and1's solicitors details.
HELP !!!!
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