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Originally Posted by EdPhillips
And that's what I'm trying to pin down. If there are no specific problems, just a general impression, I want to understand the root of that general impression. It may just be bad presentation, or it may track back to something else.
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I think one of then main impressions is that it 'feels' biased towards the complainant, and that any Tom, Dick & Harry (.co.uk) that thinks they have a 'case' for getting a domain off a registered owner can do so through the drs with a minimum of comeback. At most it'll cost them the expert fee, which in comparison to the value of domains as business assets in the current online climate is miniscule.
1. There is no 'validation' of a complaint at the start of the DRS
2. There is no initial fee - It may have an effect it may not.
3. The FAQ should be far more detailed as what is valid & what isn't. I know this was something you were looking at around the time of my recent DRS. Complainants should be forced to accept terms based on them reading and accepting its contents.
4. complaint-response-reply works, but again it's 2 bites of the cherry for the complainant. The NS submission doesn't need to be accepted and it can be replied to by the complainant.
5. May be worth looking into the mediators having more clout to determine the validity of a claim.
Many respondents seem to feel overwhelmed by the whole procedure. It's designed to be done without legal help... but in the current climate and looking at the drs results it seems to be big corporate clients against the little guys. Hardly what it was intended for.
I know it took me 40+hrs and cost x,xxx in effective time & lost business. I'm a smart & determined guy but I've got to say it took a lot out of me.
I don't know the full solutions. It's a WIP I know. But it seems to me the starting point is the starting point.
Stephen