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They've basically admitted responsibility and offered me one free featured listing (value £20). I've rejected this and removed all my domains from sale on Sedo until this is resolved.
"I have just been in a meeting with one of our directors (because I cannot take the decision on my own), just before your email came in. He mentions that we could offer you a free showcase for any domain of your choice since all that happened was no fault of yours, but due to negligence on our side. "
Although I've strongly argued that they should waive their commission in this case they won't budge - even though I've offered to meet them halfway and pay half the commission on this deal.
Currently considering whether to swallow it and take a £5k sale on a domain sedo has appraised at £11.5k given that they prevented me from responding to a potential bidder within a reasonable time frame.
Meanwhile the buyer's money is sitting in their escrow account and I bet they haven't explained the delay to them!
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