Quote:
Originally Posted by Mark One  They've basically admitted responsibility and offered me one free featured listing (value £20). I've rejected this and removed all my domains from sale on Sedo until this is resolved.
"I have just been in a meeting with one of our directors (because I cannot take the decision on my own), just before your email came in. He mentions that we could offer you a free showcase for any domain of your choice since all that happened was no fault of yours, but due to negligence on our side. "
Although I've strongly argued that they should waive their commission in this case they won't budge - even though I've offered to meet them halfway and pay half the commission on this deal.
Currently considering whether to swallow it and take a £5k sale on a domain sedo has appraised at £11.5k given that they prevented me from responding to a potential bidder within a reasonable time frame.
Meanwhile the buyer's money is sitting in their escrow account and I bet they haven't explained the delay to them! |
I think the response from Sedo and one of its directors sums up the company nicely.
How easy would it have been to waive the commission on just this one sale? Unbelievable, they really are.
I had the same problem when short changed on a domain sale. I was out of pocket by about £20, but only because Sedo changed euros into pounds and then back to euros for no good reason - then blamed it on "bank charges". My bank told me that there had been no such charges.
I'm not the only one to fall foul of Sedo's bank charges wheeze so I too moved all my parked names from Sedo to Namedrive.
Not a huge sum I know, but it's the principle - and the way Sedo then cling on to every penny as if there lives depended on them rather than offering CUSTOMER SERVICE.
A few domains were left behind because they were left out the mass transfer and I've had offers on them, but I would never sell through Sedo again. Wouldn't like to see them earning any commission for the sale.
Even funnier, I had an email from Sedo UK asking for my help on a project some months later. I told them that following the bank wheeze I was no longer active on Sedo. I got a reply basically saying, "sorry I didn't know that, but could you still help?"
Aye right. GTF.