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Doubletap, as the OP I've got plenty of issues with Sedo. I've told them this misleading practice is unacceptable and that that's the reason I'm not bidding in the mobilephones auction.
I think Monday to Friday customer service for a 7 day a week auction site as big as Sedo is rubbish and explains why it took them 4 days to respond (poorly) to my complaint.
However, even with all that, I think your office remark was OTT. I can fully understand how frustrated people might get with Sedo but don't shoot the messenger here.
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