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Hello,
I cannot apologise enough for this. I was up at intervals through the night to check but it seems it's only just coming back online now.
It took so long, as you discussed among yourselves, as it had to propagate across DNS around the world.
This is an heinous error by our registrar. We are disgusted that they can let such a simple thing as an auto-renew. We are considering legal action and have already negotiated a registrar change with one of the most respected registrars in the world who's represented here in Vegas.
This has cost us not only in financial terms in the last hours, but also in future and for how we are perceived by customers past and present. It has been horribly frustrating to have to sit and wait for the DNS to propagate. I can only hope that you can show understanding for why this happened.
You will be fully compensated for any loss and with a bonus on top of that, there is nothing more than we can do to apologise and ensure you don't lose any money as a result of this.
If you have any questions about your individual account, you can of course contact me.
Ed
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