@caz - I'm so sorry to hear you have had a bad experience with us Caz. Reading the other comments on this thread hopefully improves your opinion of us! As a company, we will always refund you if we have charged you incorrectly through any fault of our own. I completely understand that the situations you mentioned were frustrating. If you wish to discuss the circumstances surrounding your individual case feel free to PM me and I will have a look at the history of the account. If we are at fault we will refund any payments. It is always the way we have operated.