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This is business. The bad management or misfortune of others is not your concern, unless you have caused it.
It is common for buyers to provide a hard luck story in the hope of getting a reduced price. This is especially true of a high street bank, as we know from our own experience.
If you want to hand over a domain for £50 expenses, that is your choice. In my view you should seek and receive market value, you can accept less as a gesture of goodwill.
On several occasions we have replied to paltry offers with a realistic price and buyers have paid asking price or close to.
If a domain name is important to a business they must expect to pay the going rate to obtain one. If they already have a domain/s then they should take care to renew them, even if they are just shelved for future use.
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