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Old 19-04-2007, 03:11:31 PM     #25 (permalink)
retired_member11

 
Join Date: Mar 2005
Posts: 974
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Just curious Ditlev about one aspect of the recent catch all email email.

I registered a .co.uk domain with UK2 last Autumn and then moved it to another tag in February of this year. Now, if I hadn't been on the ball and set my account to 'do not renew services' it seems UK2 would have charged my credit card for the catch all service even though my domain was by then already on the new tag. Isn't your system able to detect that a domain is no longer on your tag? It ought to be able to do that and to then not make an inappropriate credit card charge.

I'm sure you're covered by the nitty gritty of your terms and conditions, but your system ought to be upgraded to be able to recognise such situations automatically. After all, if I've moved my domain away I perhaps don't consider myself to be your customer any more and might disregard emails from you about changes that I don't consider to be of relevance to me.

Thx, Jason
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