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Did you get an email from them saying "congratulations, we have acquired this domain for you..." or something similar.
I know when I've got names in the past with these services they tend to use their name first and because they use a bunch of registrars to go after the name for you, you will eventually be sent the log in details for the registrar who the domain is held at.
Give them a quick call or email.
But I wouldn't be too worried if you have received an email indicating that they have caught the name for you. Especially if they have taken the $60 or whatever it is.
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