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Old 06-01-2009, 05:25:56 PM     #11 (permalink)

 
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This is from SayNoTo0870.com ... Might help...
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
WebFusion 0871 2309525 0845 1306965 01782 605800 0800 0317800 Various Customer service options
Also ask for 123-reg.co.uk

Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
123-reg 0871 230 9525 01782 605 399 Gets you to the options without the 10p per minute
123-reg 08712309525 02085877558
123-reg.co.uk 08712309525 02085877558
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Old 06-01-2009, 09:45:32 PM     #12 (permalink)
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was checking through a couple of card statements just by chance and spotted I had been double charged back in September.

Refund was not actioned and a ticket remained opened for over 2 weeks.

Went through my CC company in the end.
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Old 07-01-2009, 01:56:30 AM     #13 (permalink)

 
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The only thing I wanna send 123-Reg's way a box of napalm :P
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Old 07-01-2009, 09:12:01 AM     #14 (permalink)

 
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Originally Posted by 242tel View Post
You know what bensd, I spent 20 minutes trying to get past the wall of Q & A responses (to post a complain ticket) that they put up, that i gave up and have tried to make contact with a Head Office of some sort. To no avail.
I found this for a while - very frustrating.

You have to login first (link top right from memory) then there will be an obvious link to submit a support ticket.
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Old 07-01-2009, 03:13:48 PM     #15 (permalink)

 
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Quote:
Originally Posted by Armidia View Post
was checking through a couple of card statements just by chance and spotted I had been double charged back in September.

Refund was not actioned and a ticket remained opened for over 2 weeks.

Went through my CC company in the end.

I'm having the same experience. They charged me twice - instead of refunding they forwarded the support ticket to the "production development team" and I haven't heard anything since.
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Old 07-01-2009, 05:42:31 PM     #16 (permalink)
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Phone them
I managed to (eventually!) find a phone number and called them and Christmas Eve and got another issue resolved instantly. Problems with a nameserver registration.

I also had a domain watcher that did not catch the domain...despite it still being free. Seems like that may be another area for them to address.
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