devolution

Finally, I've decided to take these crooks to court...

They have not only disabled access to my control panel, but they appear to have detagged all my domains, which I paid for, and nameservers have been removed, hence they are not resolving...

I am seeking the amount I paid for my domains, plus an administration fee for the work that will involve getting them moved somewhere else, an administration fee for all other work to do with this case, plus consequential loss of earnings (many domains were parked) and even potential lost offers on those domains...

I will also name Nominet in the case, since they have done nothing to stop this continued malpractice -- so for this part, I would appreciate any other people's written evidence about their similar experiences with 1&1 which I will also submit...

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itrends

You had a solicitor talk through this with you to ensure they don't have loop holes in the contract / agreement? Just saying as you don't want to just come out the other end no better off and with a massive legal bill

But yes, bunch of feckers. Possible put together a class action?

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ratboy

Good lad, i ended up paying that £9odd invoice from their collectors, not worth being CCJ'd over that amount.

PS Devolution... waiting for a response re: that domain I emailed you about

Takwa

I must have missed something Devolution, but what happened? Why did 1&1 do this to you?

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GreyWing

Make sure you are taking them to court for under £5k, by doing this you don't foot their legal bill if you lose.

Plus keep mentioning that they were "negligent" because you can't sue someone for simply making mistakes, you can only sue them if that mistake was due to negligence. In the legal world they it makes a bit of a difference.

Best of luck with it,

GW

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rob

I would suggest look into making a complaint with Nominet if there are such issues, Complaints has more info.

Hopefully the wrongs are righted and keep us posted on how you get on!!

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Takwa

get all those names appraised then you can sue for more

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robert911

Hi Devolution

I know nothing about 1&1 so i can;t say anything about them. But from past experience on a few issues with others, i submit my tuppence worth:

1. You first need a written response from 1&1 on your complaints. Send them special delivery letter to their registered office address. Run it past a good domain lawyer. Only proceed if you have a solid case, otherwise have a drink & forget it

2. Consequential losses are hard to quantify if not impossible

3. Principles cost Pounds. Big time. Make sure its worth it before doing legals in anger

4. Don;t sue Nominet - you won;t get anywhere. Their contract terms are well written, and get you nowhere unless you want a High Court case and willing to spend £50K upwards, and risk paying further counter party legal fees if you lose. Its simply not worth even thinking about it unless the sums are £ 100K+. You will spoil your goodwill, importantly, and a quiet word of complaint may get you a lot further much faster

5. Once you sort your current problems, get another ISP. Or better still, your own TAG, because for £ 500, it's a hell of a lot cheaper than getting involved in nonsense

Cheers
Robert

sneezycheese

Following on from what Rob has suggested may I suggest that all those who have had a similar problem email me at: simon @ bezant .me .uk with the details so that we can compile some kind of 'Super Complaint' against 1&1 to Nominet in relation to what would seem to me to be multiple breaches of the Nominet Registrar Contract by 1&1.

I would also suggest making a group complaint to Trading Standards.

Regards,

Sneezycheese.

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pendragon

1&1 keep invoicing me for contracts with no domain names in them. I have removed automatic payment details, so now the invoices are coming through the post.

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