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Old 01-05-2012, 01:27:45 PM     #1 (permalink)

 
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Red Flag 123-reg NEW Warning - scam £40 provider admin charge

I have just logged into 123 and looked in my renewals
they are now showing a £40 'provider admin charge' against every expired domain

and I mean every domain, even if became suspended yesterday and has 3+ months life left in it

this phantom charge (which they say is costs borne to them) and is the provider charging them?


they also have this charge against domains I have asked in past to be dleeted and are still shwoing even though not even regged from last year!

have sent a rocket ticket and will be tagchanging all domains away today if not resolved immediately

shame is can't move to monster as they have high charges if not autorenewed straight away

may have to just get resolved and get my own tag which was a new years resolution this year and am very long overdue doing

how much is it roughly to pay nominet per year again for a tag, all in?

cheers

nb: all 123-reg members make sure you login and see renewals and what I'm talking about

no emails received from 123 about this
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Last edited by Pred; 01-05-2012 at 04:46:04 PM.
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Old 01-05-2012, 01:38:24 PM     #2 (permalink)

 
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Try UK-Cheapest, have never had a problem with them and they don't charge for that... And they're really easy to work with

PS, not affiliated to them in any way, just been asking for stuff above and beyond the usual and they have been really good.
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Old 01-05-2012, 01:40:23 PM     #3 (permalink)

 
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no notifications received,
nothing in t and c when i joined as far as aware

at bottom of list says this:
Please note - If you wish to renew any of the expired domains shown above, an additional provider admin charge is payable to get the domain out of redemption. This fee is the amount123-reg itself is charged to recover a domain while in the redemption period.

which I'm pretty sure is false

further to that just got an email from nominet saying this list needs renewing, renew at your registrar as will be suspended soon
most are that recently expired and have 2 and half months + to run!
not even suspended in whois
and up to just a few days ago could renew as normal up to almost 3 months into expiry
i have took screenshots


I will tagchange out anyway but concerned for others too and joe public

if this is as irregular as I'm thinking on a number of fronts is trading standards way to go?

what is everyone else seeing in their account management?
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Last edited by Pred; 01-05-2012 at 04:47:00 PM.
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Old 01-05-2012, 02:07:05 PM     #4 (permalink)
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I have a domain that expired 3 days ago and they want £40.00 to renew it. Luckily I was going to let it drop anyway…

I also have domains that dropped several months ago that they also want £40.00 to ‘renew’


Quote:
Originally Posted by pred View Post
This fee is the amount123-reg itself is charged to recover a domain while in the redemption period.

which I'm pretty sure is an outright lie
As a TAG holder I can confirm that registrars are not charged a redemption fee.
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Old 01-05-2012, 02:20:55 PM     #5 (permalink)

 
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Quote:
Originally Posted by dropcycle View Post




As a TAG holder I can confirm that registrars are not charged a redemption fee.
thanks dude

yep i have been with 123 for what must be 8 years or so, uk2 before that
i last renewed a domain few days ago

whatever this game is it has been sneaked in back door with no notice, no new terms and conditions being asked to sign and basically a fairytale

my domains aren't even in redemption, just need renewing

webfusion/123 just reg through nominet as a registrar, there is no third party anyway


I think this is a clear case of breaking the law and think trading standards and other s will have to be informed to stop this practice

I may give nominet a call also to confirm our thoughts and to see 'if' they are prepared to do anything
although they too seem more interested in ways just to make more money
being a 'non-profit' and all
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Last edited by Pred; 01-05-2012 at 04:47:47 PM.
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Old 01-05-2012, 02:28:51 PM     #6 (permalink)

 
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well, 123 are in some shit I think

surprisingly I spoke to nominet and they actually sounded shocked and confirmed what we had said

they have escalated and want me to send screenshots
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Old 01-05-2012, 02:30:52 PM     #7 (permalink)

 
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Think Monsters charge would be £4 + VAT if all renewed at the same time by phone / email
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Old 01-05-2012, 02:37:40 PM     #8 (permalink)

 
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thanks for input but theres bigger issues about what registar to transfer to lol

btw 123 reg response:

Dear Guy,

Thank you for contacting 123-reg on the 1st May 2012.

I have checked this for you and I have deleted the domains that have been already transferred away from 123-reg.
Now in your control panel none of the remaining domains show any £40 extra charge.

If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind regards,

Adriana
123-reg



--------------------------------------------

my response:

thanks
can you explain why this happened?
as if this has been done for any other customers this is a breach of a number of laws
I have already spoken to nominet and was the first time I have ever heard anyone sounding shocked at the other end
clearly as nominet and other tagholders have confirmed your statement about 'Please note - If you wish to renew any of the expired domains shown above, an additional provider admin charge is payable to get the domain out of redemption. This fee is the amount123-reg itself is charged to recover a domain while in the redemption period.'

beinga clear falsehood and untrue

they have escalated the matter and asked me to send screenshots, which I have
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Old 01-05-2012, 02:53:51 PM     #9 (permalink)

 
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Quote:
Originally Posted by mattyr45 View Post
Think Monsters charge would be £4 + VAT if all renewed at the same time by phone / email
pretty sure dm have their own charges for domains that have expired

even though my prob solved and hopefully everyone elses at 123, this may be the kick up the arse I need to get my tag
was a new years resolution, for more years than I care to remeber lol

end of day all registars are dreaming up ways to sting customers for more cash, by hook or by crook
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Old 01-05-2012, 02:58:15 PM     #10 (permalink)

 
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ok,
last one from 123:

Dear Guy,

Thank you for contacting 123-reg on the 1st May 2012.

We have just updated our systems today and we have introduced some new features.
Because those domain names should not have been in your account,
that payment of 40 pounds appeared listed there in error.

We do not charge our customers such a fee for renewing expired .co.uk domain names.

I apologize for this issue and I can assure you that my colleagues
have been informed of this and they will fix it in the next few days.

If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind regards,

Adriana
123-reg



so hopefully, shouldn't be showing for anyone anymore
and if any have expired and long gone, send them a ticket and they will delete

edit: do CHECK your renewal section as they still have the wording about provider charge at bottom and have just changed the £40 to £0 next to each one! LOL
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all my sales threads last for 72 hours MAX. void after this. thanks

Last edited by Pred; 01-05-2012 at 03:00:23 PM.
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