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Old 13-08-2012, 03:30:08 PM     #1 (permalink)

 
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Blank Renewal Notice from 123-REG

Has anybody else recently started getting blank renewal notices from 123-REG? This is another one i had this morning.

Quote:
This e-mail contains important information regarding your domain name(s) that are registered with 123-reg.co.uk

These domains are set to auto-renew and payment for renewal will be attempted 7 days in advance of the expiration date.

The following domains will expire in 1 days on 14 August 2012

domain(s) normally listed here}

At any time prior to 14 August 2012 you can login to your 123-reg control panel and renew the domain yourself manually by selecting 'Renew Domains' within the 'Domains' section.

If you cannot remember your control panel password, please click here.
Lee
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Old 13-08-2012, 04:24:49 PM     #2 (permalink)

 
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Yeah. Doing my head in now. I transferred all my domains out a while back yet I'm still getting emails like yours...
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Old 14-08-2012, 12:08:09 PM     #3 (permalink)
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Hello,

I'm Nerys and I work here at 123-reg.

lwood, I have highlighted the issue regarding the domain name renewal reminders, and this will be fixed as soon as possible.

djbw, I have sent you a message as I would like to be able to help you resolve the issue you have experienced further.

Regards,

Nerys
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Old 14-08-2012, 12:47:39 PM     #4 (permalink)

 
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Thanks Nerys. Reply sent!
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Old 14-08-2012, 04:29:41 PM     #5 (permalink)
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I closed my account and still getting these emails
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Old 14-08-2012, 05:27:27 PM     #6 (permalink)

 
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...

I still have an account and they are still blank.

I just made my views very clear in the Nominet Consumer Survey about the level of service I have had from 123-Reg over the years. I think Nominet should make it compulsory for registrars to have DNS export functionality. It is at least half a days work to migrate away otherwise I would have been LONG gone.

Lee
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Old 14-08-2012, 08:03:48 PM     #7 (permalink)

 
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Makes you worry about database management issues. But got to add I got a survey request from Nominet today asking for some feedback on why I let a name drop. I nearly died "thinking oh Shit it didn't renew"

Yep it did, when I paid 123-reg (and correctly showing at Nominet) from nearly a month ago - Good job Banks don't operate like this. Err nearly forgot yep they do to
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Old 15-08-2012, 11:04:16 AM     #8 (permalink)
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Hello,

We have been working on the blank domain name renewal reminders, and this issue should now be resolved. If any of you continue to experience this issue, please could you PM me some details on your account, such as a support ticket ID or a domain name and I will look into this again for you.

aaclapham - I would be more than happy to look into your issue. If you, or anyone else experiencing similar, could send me a domain name which was with us, or a support ticket ID I will be in touch further.

Regards,

Nerys
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Old 23-08-2012, 02:43:27 PM     #9 (permalink)

 
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...Webfusion

Did anybody used to host their websites with Webfusion back in the day? I reckon that company aged me 10 years. I was on xenon.webfusion.co.uk if I remember rightly.

I long for the day for a DNS export feature at 123-reg, I told Nominet in my customer survey that should be a mandatory piece of functionality for all Registrars.

L
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Old 23-08-2012, 02:45:45 PM     #10 (permalink)

 
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database management issues

Quote:
Originally Posted by Bailey View Post
Makes you worry about database management issues.
Big time...I have told that to Richard @ 123-reg when we've spoken on the phone on numerous occasions

L
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