UK2 Major Change...

scooter · 18-04-2007, 01:06:55 PM

Quote:

Originally Posted by predator

you have a lot of domains registered with you.
i would be interested to see how many you have in 18 months
look forward to hearing from you
cheers
Pred

They have 186 less than they did 3 days ago

.

Ditlev · 19-04-2007, 12:24:01 PM

Quote:

Originally Posted by predator

i would be interested to see how many you have in 18 months
look forward to hearing from you
cheers
Pred

We are growing faster than we have for many many years:

http://blog.uk2.net/general-stuff/by...support�-post/
http://www.webhosting.info/webhosts/..._loss/UK2.NET/
http://blog.uk2.net/wp-content/uploa...04/domains.gif

ditlev

pred · 19-04-2007, 12:38:28 PM

Quote:

Originally Posted by Ditlev

We are growing faster than we have for many many years:

http://blog.uk2.net/general-stuff/by...support�-post/
http://www.webhosting.info/webhosts/..._loss/UK2.NET/
http://blog.uk2.net/wp-content/uploa...04/domains.gif

ditlev

maybe to the first time reggers or uneducated.
care to answer the other questions & points you failed to mention?
look around members of this forum. most very experienced & holding large portfolios.
why are we so sickened by uk2?
i'm with about 15-20 registrars due to easy buying & selling.
2 are woeful, uk2 & registerfly, it's that simple.
a blog on your own site doesn't really cut it.
check the uk2 posts here, on acorn, the biggest domain forum in the uk & check out *******. biggest domain forum in the world & prob top few thousand busiest sites in world.
check what they say about uk2 there.

Ditlev · 19-04-2007, 12:50:25 PM

Quote:

Originally Posted by predator

maybe to the first time reggers or uneducated.
care to answer the other questions & points you failed to mention?
look around members of this forum. most very experienced & holding large portfolios.
why are we so sickened by uk2?
i'm with about 15-20 registrars due to easy buying & selling.
2 are woeful, uk2 & registerfly, it's that simple.

You may be right, UK2.net is not the best company for 100+ domain clients.

We have changed quite a lot the last year. We actually answer our mail/tickets, we have a freephone where you can talk to sales+billing (or tech support at 0.5/min) I have guys here (not in India) taking care of support 24/7. If you go back just a year or two, it was pretty much impossible to get hold of us.

We have grown from 12 to +40 staff in just 12 months, and we have invested heavily in infrastructure and product development to bring us up to speed.

I am launching new products and campaigns all the time these days, currently we have http://www.uk2.net/bogof/ - buy one get one free - and thats quite popular, also for the 100+ guys.

We've acquired 2 companies with ICANN accreditations, and we will be launching new products, perhaps outside of the UK2 brand though, that will be much better at dealing with guys like you. Ie. no move away fee's, direct access to powerfull domain admin etc.

I like to call it a turn-around of UK2, even though we have always been profitable, the UK2 of today can not be compared to where we were just a year ago - and we have so much more to come

If you guys have problems with our service, I invite you to contact me directly: ditlev(at)uk2.net - I will not be here on answer on this board regularly

Thanks

Ditlev

retired_member11 · 19-04-2007, 03:11:31 PM

Just curious Ditlev about one aspect of the recent catch all email email.

I registered a .co.uk domain with UK2 last Autumn and then moved it to another tag in February of this year. Now, if I hadn't been on the ball and set my account to 'do not renew services' it seems UK2 would have charged my credit card for the catch all service even though my domain was by then already on the new tag. Isn't your system able to detect that a domain is no longer on your tag? It ought to be able to do that and to then not make an inappropriate credit card charge.

I'm sure you're covered by the nitty gritty of your terms and conditions, but your system ought to be upgraded to be able to recognise such situations automatically. After all, if I've moved my domain away I perhaps don't consider myself to be your customer any more and might disregard emails from you about changes that I don't consider to be of relevance to me.

Thx, Jason

Ditlev · 19-04-2007, 04:58:40 PM

Quote:

Originally Posted by argonaut

Just curious Ditlev about one aspect of the recent catch all email email.

I registered a .co.uk domain with UK2 last Autumn and then moved it to another tag in February of this year. Now, if I hadn't been on the ball and set my account to 'do not renew services' it seems UK2 would have charged my credit card for the catch all service even though my domain was by then already on the new tag. Isn't your system able to detect that a domain is no longer on your tag? It ought to be able to do that and to then not make an inappropriate credit card charge.

I'm sure you're covered by the nitty gritty of your terms and conditions, but your system ought to be upgraded to be able to recognise such situations automatically. After all, if I've moved my domain away I perhaps don't consider myself to be your customer any more and might disregard emails from you about changes that I don't consider to be of relevance to me.

Thx, Jason

If the mailservers of the domain is not pointing to UK2 mailservers, not using catch-all actively or pointing catch-all to "trash-can", we will naturally not charge for it.

retired_member11 · 19-04-2007, 05:15:32 PM

Thank you for the reply Ditlev.

AndrewJones · 19-04-2007, 08:25:24 PM

Ditlev Claims this is all because of spam blocking.

If so, why are uk2 not just allowing people to redirect to a uk2 pop box?

If dictionary spam is the problem, why not allow people to have specific email addresses redirected for free?

I'm sorry but this looks like taking advantage of the spam excuse to make money out of people who are locked into a 2 year contract.

As far as I'm concerned I paid uk2 for 2 years email redirection, and they've broken their promise. Domains moved elsewhere and trading standards informed.

retired_member11 · 19-04-2007, 09:12:46 PM

Quote:

Originally Posted by AndrewJones

Ditlev Claims this is all because of spam blocking.

If so, why are uk2 not just allowing people to redirect to a uk2 pop box?

If dictionary spam is the problem, why not allow people to have specific email addresses redirected for free?

I'm sorry but this looks like taking advantage of the spam excuse to make money out of people who are locked into a 2 year contract.

As far as I'm concerned I paid uk2 for 2 years email redirection, and they've broken their promise. Domains moved elsewhere and trading standards informed.

Let me know what trading standards has to say in due course.

olebean · 19-04-2007, 09:24:10 PM

I have to agree that some spam blocking element is require. One of mine used to get between over 1000 a day and it p****** me off having to filter through the rubbish to get to my emails

The issue I had is the time scale and the fact that I had diverted emails, which then get disabled without my consent..

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19-04-2007, 03:11:31 PM	#25 (permalink)
retired_member11 Join Date: Mar 2005 Posts: 1,001 No Classified Ratings Domain Trader Rating: (100% / 1)	Just curious Ditlev about one aspect of the recent catch all email email. I registered a .co.uk domain with UK2 last Autumn and then moved it to another tag in February of this year. Now, if I hadn't been on the ball and set my account to 'do not renew services' it seems UK2 would have charged my credit card for the catch all service even though my domain was by then already on the new tag. Isn't your system able to detect that a domain is no longer on your tag? It ought to be able to do that and to then not make an inappropriate credit card charge. I'm sure you're covered by the nitty gritty of your terms and conditions, but your system ought to be upgraded to be able to recognise such situations automatically. After all, if I've moved my domain away I perhaps don't consider myself to be your customer any more and might disregard emails from you about changes that I don't consider to be of relevance to me. Thx, Jason

19-04-2007, 05:15:32 PM	#27 (permalink)
retired_member11 Join Date: Mar 2005 Posts: 1,001 No Classified Ratings Domain Trader Rating: (100% / 1)	Thank you for the reply Ditlev.

19-04-2007, 08:25:24 PM	#28 (permalink)
AndrewJones Junior Member Join Date: Apr 2007 Posts: 2 No Classified Ratings Domain Trader Rating: (0% / 0)	Ditlev Claims this is all because of spam blocking. If so, why are uk2 not just allowing people to redirect to a uk2 pop box? If dictionary spam is the problem, why not allow people to have specific email addresses redirected for free? I'm sorry but this looks like taking advantage of the spam excuse to make money out of people who are locked into a 2 year contract. As far as I'm concerned I paid uk2 for 2 years email redirection, and they've broken their promise. Domains moved elsewhere and trading standards informed.

19-04-2007, 09:24:10 PM	#30 (permalink)
olebean Join Date: Nov 2005 Location: Rarotonga Posts: 2,291 No Classified Ratings Domain Trader Rating: (100% / 1)	I have to agree that some spam blocking element is require. One of mine used to get between over 1000 a day and it p****** me off having to filter through the rubbish to get to my emails The issue I had is the time scale and the fact that I had diverted emails, which then get disabled without my consent..