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pred

i made a formal complaint about uk2 a while back to nominet when they were at their height of not answering 20 'support enquiries' , unable to push domains, non-functioning site etc, still having old 'pushed' domains in my control panel. buyers able to see my past invoices & details etc horror!
nominet admitted they could do nothing, i did consider trading standards myself.
in the end, thought best to vote with feet & then blog & post what i really thought, hoping they will lose business.
other countries views are awful in relation to uk registrars.
maybe icann is worth a buzz? i know a canadian guy i sold a domain to hates uk2 & can't believe their ways. he has approached tucows & icann i believe

(i've heard heart internet are good, never thought i'd hear myself say, but have been very happy with 123 this past year much improved.)

just wondering what new tricks uk2 are pondering to rip off the unsuspecting & masquerade it as something else? i'm sure we'll keep everyone posted
incidentally, if you tagchange away from uk2 & are with another registrar, obviously your old panel is inactive with k2. having trouble understanding how uk2 could then theoretically (in their eyes of course) try & charge you for email redirection?
to be really safe remove all your 'card details' etc from uk2 so they can't stealth charge you.ring them up (when they answer phone) & make sure all the renewals are switched off. (get a name to be safe)
basically i trust these sharks as far as i can throw them! you may have got that drift.
AVOID at all costs! never use this joke outfit!

Ditlev

Before doing this, we actually tested your idea with our focus group, and we quickly saw that what they did was to forward all the mail going to the pop account to the free-mail account they used for the catch-all before. I do not blame them, naturally they would prefer for things to be as they were before, as this is the way they have been dealing with mail for a long time. But seen from our side the problem was exactly the same.

Oh, we do - all domains comes with 5 free forwarders, that can be forwarded to any other addresses. On top of that we have given you a free pop-account.


ditlev

Ditlev

For some reason I doubt that the two of us will ever come to terms

Anyway - as always, I invite you to write me directly and I will deal with any problems or issues you may have with us...

We did have problems earlier - quite serious ones too. When I came on board, our avg. reply times on tickets (for those who could find the "real" helpdesk) were above 72 hours, I dont know how much above, as that was as high as my stats went. Now we are at 1 hour and ~30 minutes, 24/7.
In 2005 we lost clients, quite a lot of them - around 1500 net pr month. In 2007 we have grown more than 19000 net clients already.

From time to time I meet (ex)clients that has been through some tough times at the old UK2, and I rarely convince them that we are actually not here to cheat lie and steal.

Seriously, we have 100k's of clients, and what ever will be written on this board will not kill us. I am here because I care about the business, about where we are taking it, and where it will be in a year from now.

I agree that we have critical issues still at UK2, this is a process - quite a tough one too - but we are getting there, and we all work hard to make it happen

apd

Ditlev, I don't have any domains with you but a number of my friends do and they all wish to transfer them to other registrars, so my question which they would like to know is, why did you change the admin contact on all the domains? The only answer I can think of is that you are trying to make it as hard as possible for uses to move away which I believe is against ICANN rules.

Is there a way they can get the authorisation codes without first contacting your customer service as we both know you will not give them up willingly and without a fight, which again is against ICANN rules.

I look forward to your answer on this.

pred

i'm sure you're a decent guy Ditlev & are trying to improve your company.
point being damage was done some time ago & there are still huge problems with your company. i'm sure you are working to some of those goals.
the guys on this board are too long in the tooth to believe half the spiel tbh but will accept some, myself included.
uk2 have cost me time, aggravation & money.
i would go as far as saying in terms of woeful support & problems (recently i accept has improved) i can't think of a comparative nightmare such as uk2, that i have ever experienced.
you really were that bad!
the fact as apd quite rightly says, you are continuing this charade with the admin contact details & making it as hard & expensive as possible is against icann rules & against basic decency imo
most of us who were & are customers had hundreds upon hundreds of domains with you. we are also very experienced. if you don't listen to what we say & what others are saying it will cost you dearly, trust me.
if you continue to spin & not make some hard changes & vital changes particularly in releasing names so they can be transferred & not held to ransom, then you're right we will never see eye to eye.
one example, look what has happened to registerfly, & even they never had the 'system' you have in not releasing names. it is nothing short of scandalous. whether you accept this & look to change this is another matter. but there's no escaping hard facts.
an apology would be a start, then some goodwill changes.

AndrewJones

Before, in this thread, you said:

"However, and this is the real problem, hotmail can not see that this mail was forwarded, so they actually think that UK2 was the sender, since that is the last place of origin"

So the real problem is not hotmail thinking UK2 was the sender then? One of the reasons I distrust Ditlev and uk2 is because they are constantly changing position and being inconsistent, see Ditlev's posts to the moneysavingexpert forums where the Internet archive contradicts his statements.


Hmm. Six email accounts. You don't really believe that's appropriate alternative do you?

If you made it 500, or even 50, then you'd be much more convincing. Doesn't have to be long term - just until the current hosting contracts expire.

Of course that would affect the add-on revenue, so that's the real test - are you prepared to sacrifice a short term additional revenue stream from a group of customers you yourself describe as a minority?

GordonH

We got round the dictionary spam problem by turning off the catch all email for all new domains registered after 1st Jan. Customers can still turn it on if they want it. We had to leave it turned on for all previous domains to keep domains functioning.

We find a lot of brand new domains get spam from day one because they actually existed previously and had addresses on spam lists.

allclear

My understanding is you can do 5 for free for each domain?
SO can cover off main ones for free i.e. webmaster,enquires,info etc

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