RSK3000

Have you spoken to trading standards. They would be interested.

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riz77

I believe I may have mentioned the info below previously in a different thread.

There are several things to remember when dealing with 1&1.

When transferring a .uk domain delete the domain ASAP from your account after it has been successfully transferred, after transfer the domain still shows up in your account, this I believe only relates to .uk domains.

All domains on 1&1 are set to auto renew, there is no way to switch this off. If you do not want to renew a domain, delete the domain at least 14 days before the renewal date, after 14 days it is too late. No you can delete online previously you had to print off a form and fax or post the form.

Deleting your payment details in most cases does not work, if you delete your payment details, records are still kept by 1&1. Even if you change your payment details, in my case from my debit card to a credit card the debit card was still charged even though the chosen method was my credit card which was showing up in my account as the my chosen method of payment.

When you have to speak to customer services they do not seem to understand any of your concerns.

invincible

So you're telling me that you rung up, explained and they said "sorry, we aren't interested"? I can tell you that if your experiences are as bad as they appear to be then they WILL have an interest.

ratboy

Nominet took an interest in my complaint, all resolved nicely.

Worth speaking to them.

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pendragon

I didn't ring, just emailed. They just referred me to OFT.

As an update, I'm still getting invoices through the post, but have had no response from 1and1 complaints in 2 weeks ...

afx

It wouldn't suprise me at all if Nominet weren't interested. Interesting comment from Ratboy, I wonder if it the registrar you complained about was tiny and easy to lean on, and not one of their golf buddies.

As mentioned OFT (formerly trading standards) would be very interested, this could be viewed as fraud. I bet one phone call from them to 1 & 1 would get them squirming. I got a call from OFT about a domain name of mine, they were very handed and the police were already investigating. The domain name in question which had operated the fraud wasn't mine, it was the .com of the name I owned in co.uk and he contacted me accidentally.

Skinner

I posted some time ago my dealings with 1and1, their response to my 'mini-gun' like tactics was to detag my name and delete my account.

Whats strange is my account was deleted (oct) a some months before my domain was renewed (feb), then some months after this they detagged (apr), what was going on there I do not know.

Co-incidentally charge-back via your credit card, this really upsets them

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pendragon

My recent mailings to 1and1 have been ignored.

I received an Aravato demand today.

So I emailed them......

I have lost count of the times I have informed 1and1 they are illegally billing. They are trying to charge me for renewals on domain names that were transferred away from them over 2 years ago now, and were subsequently renewed with their legal and legitimate registrar.

I have documented evidence from the current registrar of the names that this is the case. Despite my communications, 1and1 have chosen to ignore the facts, illegally bill, and have now handed over the situatuation, further wasting my time and yours.

I am 100% certain I have no obligation to pay these false charges, and 1and1 should admit their error.

Further demands for payment will leave me little option other than to refer the matter to my solicitor on the grounds of continued harrassment by 1and1.


All documentation and evidence supporting the fact that 1and1 have no legal right to impose such charges upon my account is available upon request.


They replied ......


Thank you for your e-mail. I have investigated the matter regarding the cancellation on your account.



1&1’s terms and conditions state that unless an account is cancelled either in writing or via their online cancellation, 14 days prior to an invoice being raised, they will automatically renew an account if they do not receive a request for cancellation and the customer will be liable for the full balance.



The invoice was raised on September 2009, if you have any evidence supporting your cancellation before this date then please do not hesitate to forward the information on.


So I have replied .....


It is not a case of cancellation. The domains for which thay are trying to charge a renewal fee, were transferred away from 1and1 2 years beforehand so 1and1 were physically unable to renew them, not being the legal registrar. Nominet can prove this. The new registrar can prove this.

I will raise this matter with nominet once more and contact the office of fair trading. In the meantime, please let me have 1and1's solicitors details.


HELP !!!!

springer

Perhaps document your case on a website, with recorded conversations. I am sure a lot of people on here would help get your site ranked in google for something like '1and1 sucks', by linking back from their own sites (I would).

1&1 internet UK complaints - The worst web host in the world?

bensd

Free to reg: 1and1sucks.co.uk