pfglee

Someone who is selling me a web site is trying to get their domain name re-tagged away from UK2. This is proving to be an almost impossible task.

First of all they are demanding a fee to release the TAG - something I have never come across before. Still the fee isn't the problem - that has been paid. Still they seem incapable or unwilling to of make the TAG change.

Anyone had any experience of dealing with UK2?
Any good contact info other than the standard info provided on the site.

Do Nomient actually ever take sanctions against a member who refuses to release a TAG or at least delays it unnecesarily - this has been going on for nearly a fortnight already.

Any thoughts/feedback welcomed.

FC Domains

UK2 wonderful company. I've got a dedicated server hosted by them.
It's cheap, reliable and you get loads of bandwidth.

However, if anything ever goes wrong, you are doomed. They have no customer support worth mentioning. Trying to contact them is impossible.

Just apply to Nominet, to have the TAG moved and pay your £15.

pfglee

Thanks for the reply.

The person in question has contacted Nominet - they have told him it may take up to 30 day to change a TAG - what??

What is up with the UK - we can push .coms around in seconds - everything in the UK takes days or weeks.

Do Nominet ever take sanctions against their members - this sort of thing is intolerable and breaks Nominet's own rules.

devolution

This will help you!

http://amail.co.uk/moveaway.htm

Ellis

Just found this quote on UK2's customer testimonials page

"I like to clean hotel. Email helps me find hotels to clean. UK2 is very good email. I come to clean hotel. I clean Uk2 ? yes?. Please let me know." - Ismail Rafiq

Nice

__________________
Alex

Whois-Search

email Sam at skington@uk2.net

Ellis

Why? Does he need a cleaner?

lesurf

Same problem for me with UK2. Very risky but I let one of my names I had with them just expire and then I re-regged it with someone who doesn't charge for anything other than registration. I didn't try the moveaway link but I must admit they do have a good Control Panel which lets you change registrant details online.

scooter

Hello pfglee,
I have transferred plenty of names from UK2net to new owners and not had a problem. I have never been charged a fee to move to another TAG by them.

If it is a .co.uk name:
You just have to make sure you have access to a fax machine.

Go here:
http://amail.co.uk/moveaway.htm

When you fill in the new TAG name on the link above, you are then taken to a page that gives you a fax number. Send them confirmation immediately via fax (make sure it has the current owners name and address in the fax header) and it's moved within the hour.

If you want to move a .net, .com or .org that's through them and resides with Joker.com, it's easy as well (as long as you still have access to the same email address you originally used to purchase with). Just bypass UK2NET completely, and go to joker.com, fire in your email address and they will send you a new password and off you go. The rest is easy.

.

Jac

I think someone has misunderstood. Nominet usually do tag transfer requests within a couple of days (possibly 3). You can start a tag transfer online here.

Nominet likes to try and keep things as secure as possible for UK registrants. The same cannot be said for .com registrars. Easier or quicker doesn't equal more secure.

Clause 1.8 of the Tag Holder Agreement states: "If the Registrant wishes to use an alternative Tag Holder, and requests the Tag Holder to change the Tag associated with a domain name, the Tag Holder must not delay such a change".

Please note, Nominet does not currently define "delay" in terms of time. Various Tag Holder business models may do a tag transfer instantaneously or within hours. Some may do a more thorough security check which can take a few days but 2 weeks seems inordinate.

NB: Tag Holders have a responsibility to ensure the tag transfer request is not bogus and the person requesting it is actually the legal registrant.

Regards
James Conaghan