URGENT 123-reg Renewal Issue

newpbc · 27-08-2010, 02:37:21 PM

Quote:

Originally Posted by Ging

Thought I'd post in here as I have a similar problem and 123 are not getting the problem resovled.

Renewed 14 or so domains via my control panel, invoiced, paid, money taken from my bank account. Half of the domains did'nt get renewed and got the suspension notice from nominet. Now on my fourth support ticket as they keep saying the domains have been renwed at nominet. Even spoke to someone on the phone who confirmed they were bought and paid for and not renewed and they confirmed via email they had now been renewed.They still haven't been renewed. Any idea on what I can do ? My control panel shows they were renewed so I am stuck. Waiting on another support ticket and threatening them with legal action.

Its probably worth calling nominet before doing anything just to confirm status.
Then if there valuable I'd be tempted to move them to a reliable company such as domainmonster by submitting a transfer their and changing the tag at 123-reg.
You'll end up paying the renewal fees again on suspended ones but you will know there safe and you could then chase 123-reg for a refund.

rwinslow · 31-08-2010, 02:49:28 PM

Hi Ging, can you let me know your 123 username by DM, or a domain name, and will check that out for you. Richard.

Ging · 01-09-2010, 11:57:32 AM

Wanted to update to say that a representative of 123 did Pm offering assistance and another phoned me to advise this has been now been resolved after seeing this thread.

31-08-2010, 02:49:28 PM	#12 (permalink)
rwinslow Junior Member Join Date: Jan 2010 Posts: 23 No Classified Ratings Domain Trader Rating: (0% / 0)	Your recent 123 post Hi Ging, can you let me know your 123 username by DM, or a domain name, and will check that out for you. Richard.

01-09-2010, 11:57:32 AM	#13 (permalink)
Ging Member Join Date: Feb 2008 Posts: 97 No Classified Ratings Domain Trader Rating: (0% / 0)	Wanted to update to say that a representative of 123 did Pm offering assistance and another phoned me to advise this has been now been resolved after seeing this thread. __________________ Hampshire on your Phone Shanghai - Visit Shanghai

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