DarrenTSO

1&1 are notorious for detagging rather than completing a transfer out, I've raised this with Nominet before and they're looking in to the manner in which detagging can/should be used. At the moment, 1&1 use it almost as a punishment for people wanting to move away...

lancsman

I too have been having problems with 1and1 in terms of 'Internal Server Errors'. In fact it was searching for information on the problem that brought me to Acorn Domains - and what a refreshing forum this is.

I was trying to re-direct a couple of Domains to the SEDO Parking facility through the 1and1 link and getting the '500 Server error' all the time.

I raised this with them on Sat 13 Aug and since then have been either waiting - or responding to questions I have already answered. I am on my third respondee and at last there seems to be some progress - although not yet fully resolved.

The are certainly not proving the most responsive company I have ever dealt with - which is a pity really as a few years ago I found them most hepful.

For others similarly impacted I would recommend you keep banging away at them - highlighting the impact they are having on your business, the time and effort you are having to expend, and the damage to their reputation they are causing by their inaction.

Hopefully I will have more positive news soon.

Regards

John

P.S. - OK from reading the threads over the past couple of days I know 1and1 and SEDO are not the favourite organisations amongst this community, but restarting in this lark after a long break I started from the point of where my dormant domains were registered, and services they offered. I will no doubt learn from the experience !!!!

bedazzledaz

Unfortunately they don't care about that, I email them every single day and just get the same crap response no matter what I say to them, I include a total that I am going to invoice them for loss of earnings too, which I will submit monthly.

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lancsman

Bedazzledaz,

Your comments are proving only too true.
Another 24 hours on and I am now on the 5th person to have responded to my original query.

Their last reply suggested that I was mainly at fault for 'not giving them a clue' as to the specific destination location of the re-direct in my original note.

As I had (at that time) only raised an issue with the fact that an option from one of their Control Panel pages was not working, I am not sure I see the connection.

Never mind - Far too much time spent on this.

The only piece of good news is that the work-around has now worked and the Domains have now correctly loaded in SEDO. I just need to play with the optimiser a little.

Hi Ho.
Regards

John