123Reg domain renewal scam again, with a twist (FAO Dougs)

namestrands · 17-11-2011, 11:13:38 AM

ENOM also leave domains lingering if they have been retagged via nominet, however if you try to renew it fails, as it should. A support ticket later and its gone.

On the flip side I asked ENOM to retag 300+ domains from one of my ENOM accounts over to my own TAG and all domains were automatically removed from ENOM account.

FagEnd · 17-11-2011, 11:58:55 AM

Quote:

Originally Posted by GeoMal

Exactly the same problem happens with 1&1. If you transfer away, then you have to cancel the contract with the registrar also. Nominet are aware of the problem, but appear to have chosen to ignore it.

Do any large UK registrars actually handle this situation correctly?

www.Daily.co.uk handles it perfectly, never had any problems with them. I would go as far as saying that Daily is THE best public facing registrar for UK domains.

Suppose I'd better update this thread to say that I was fully refunded for this. Ricky sorted it out pronto, he must be allowed to veer from the script the support staff are forced to abide by

FagEnd · 18-11-2011, 01:34:21 PM

Quote:

Originally Posted by davedevelopment

I had near enough the exact same thing buddy, 123-reg are bunch of idiots.

Gary (3AC on here) has done pretty well getting a blog post rant about 1&1 ranking for 1&1, his post comes directly underneath 1and1.co.uk domains in the SERPS for '1&1', maybe we can talk him into doing the same for 123.

Here's what their support said to me:

Did you get a refund?

davedevelopment · 18-11-2011, 03:30:13 PM

Quote:

Originally Posted by FagEnd

Did you get a refund?

They offered, but I didn't bother as it required me giving them my card details, much the same as you.

FagEnd · 18-11-2011, 03:38:55 PM

Quote:

Originally Posted by davedevelopment

They offered, but I didn't bother as it required me giving them my card details, much the same as you.

Insist on a refund if you paid with paypal. They asked for my card details, stating that the refund had failed. They never had my card details in the first place.

craigj · 21-11-2011, 08:14:43 PM

Really do despise 123-reg support.

You should insist they give you a refund via paypal.

21-11-2011, 08:14:43 PM	#46 (permalink)
craigj Member Join Date: Jul 2006 Posts: 32 No Classified Ratings Domain Trader Rating: (0% / 0)	Really do despise 123-reg support. You should insist they give you a refund via paypal. __________________ Stoke On Trent Jobs

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17-11-2011, 11:13:38 AM	#41 (permalink)
namestrands Join Date: Nov 2005 Posts: 279 No Classified Ratings Domain Trader Rating: (100% / 2)	ENOM also leave domains lingering if they have been retagged via nominet, however if you try to renew it fails, as it should. A support ticket later and its gone. On the flip side I asked ENOM to retag 300+ domains from one of my ENOM accounts over to my own TAG and all domains were automatically removed from ENOM account.