FagEnd

I've FAO'd Dougs in the title because both these domains belong to his company.

I awoke this morning to find a receipt from paypal in my inbox, for 2 domains I sold a long time ago. 123reg had automatically charged me for these domains that I no longer own. I did own them at one point, 2 years ago. For some reason I had them regged at 123reg. Not long after I became the registrant of these domains with 123reg being the registrar, I moved them to my own TAG JAMESM. These domains relationship with the 123reg tag is now terminated.

I subsequently sold both domains to Dougs company, registrant transfer was completed and ASAP took ownership, and in the process ASAP put the domains back on 123reg TAG. As far as I was concerned these domains had nothing to do with me anymore. I'm not a regular customer of 123reg so I have not used them ever since for any services, but apparently they kept my card/paypal details for services I used before and decided to bill me this morning for 2 domains that are obviously not mine.

The support system is a joke, designed to confuse/and/or piss off the customer so they will just go away... big mistake where FagEnd is concerned, I'll be snapping at their heels like a rabid dog until they stop giving me stock replies. This company is a joke.
I'll post my support conversation in the next post. I'm sure you will all recognise the stock responses

FagEnd

Read from the bottom up for correct timeline.

Account Owner


11/8/2011 6:46:44 PM

I don't see any possible reason for me to liaise any further. I have given you the facts, all you need to do now is act upon them.
Support Agent

Andrei
11/8/2011 6:27:19 PM

Dear James,

Thank you for contacting 123-reg on the 8th November 2011.

I have escalated your query to the relevant product support specialist who will be able to investigate and liaise with you further to resolve your support issue.

If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind regards,

Andrei
123-reg


Account Owner


11/8/2011 6:03:04 PM

NO, I will not call you and be charged for my call.
I know this is another stalling tactic, and the next step is for me to write a physical letter to customer support. A PHYSICAL letter to an otherwise completely online company. I know what your game is, trying to get folks to just give up so you can keep money taken unlawfully.
I had these domains in my account with 123reg 2 years ago. I moved them to my own TAG, then I sold them. The buyer placed them back on your TAG and he has control of them. I know that because nameservers have been changed.
You have now taken money from me unlawfully for domains that I removed from your TAG.
It's not my fault if your system is faulty and you left the domains in my account.
Refund or I'll chargeback.
Support Agent

Andrei
11/8/2011 5:48:50 PM

Dear James,

Thank you for contacting 123-reg on the 8th November 2011.

For further support regarding your current issue please telephone a member of our Customer Relationship team on 0845 859 0018. Their hours of operation are 9am-5.30pm Monday to Friday.


If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind regards,

Andrei
123-reg


Account Owner


11/8/2011 4:15:38 PM

You will give me a refund. They should not be in my account. Check the whois, they are not mine. They belong to another customer of yours, no doubt they will be in his account too.

Get this sorted because I can't be arsed playing support ticket tennis with morons and stock responses.
Support Agent

Vlad
11/8/2011 4:05:04 PM

Dear James,

Thank you for contacting 123-reg on the 8th November 2011.

I can confirm that these two domain are registered with nomz1 username account, and they are now in your control panel. We are sorry, but we cannot offer refund for the domains that are renewed automatically.

If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind regards,

Vlad
123-reg


Account Owner


11/8/2011 3:58:20 PM

I was expecting a stock response from you lot.
READ what I wrote.
The domains are NOT mine and should not even be showing in my account. You have no right to take money from my account for domain registration services YOU are providing to another customer of yours ASAP Ventures.
That is bullshit about not being able to obtain a refund for monies you have paid, I am also a Nominet registrar with the TAG JAMESM, so I know how it works.
Even if that statement you made was true, which it is not, you still made an error by charging me for domains that are in someone elses account. They should not be in my account too.
Before responding with another bullshit stock answer, read what I wrote.
Refund the payment.
Support Agent

Alex
11/8/2011 2:07:31 PM

Dear James,

Thank you for contacting 123-reg on the 8th November 2011.

I can confirm that you have been charged for the renewal of the carrentalromania.co.uk and bucharestcarrental.co.uk domain names.

I can confirm that, in the situation of a domain name renewal, we are unable to provide a refund, as we have already paid for the service from the registrar, and are unable to obtain a refund on the monies that we have paid.

The payment was taken with your authorisation as you had your payment card details stored to automatically take payment when domains require renewing.

If you do not want future renewals to automatically be charged, please view the following link for instructions on how to set a domain name to expire:


Giving up your domains



If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind regards,

Alex
123-reg


AutoReply


11/8/2011 7:18:24 AM

Please find below a list of articles that may contain the solution to your problem.

If the suggestions below have not resolved your issue, your question will remain open and our support team will respond to you shortly.

If one of these suggestions have resolved your issue, please mark your ticket as Closed using the Close Issue button at the top of the page.


How do I log into my Nominet account?

How long do I need to wait until a expired .uk domain will be available for purchase?

How do I renew my domain names?

How do I cancel a new domain registration?

How do I change the admin contact for a domain name?

.at domain name renewals/expiry

Account Owner


11/8/2011 7:18:24 AM

You have just taken a payment for 2 domains that I don't even own. I've not owned these domains for over a year so how can your system automatically take my money?
I checked the whois and they are both back on your TAG with the registrant ASAP Ventures.
Please refund this immediately.

Description Net
bucharestcarrental.co.uk (2 years) 5.98
carrentalromania.co.uk (2 years) 5.98
-------------------------------------------------------------------------------
Net Total 11.96
VAT Total 2.39
Total 14.35

Blossom

Have you got refunds on domains you've renewed from Nominet before then?

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FagEnd

No, But I am able to cancel the renewal request before I get my bill from nominet, the same as every other registrar with nominet.

Systreg

@ Jim, I've not been charged by 123-Reg before, but I saw this post in 2010 that made me look at my PayPal transactions: http://www.acorndomains.co.uk/domain...h-pay-pal.html

Might be worth everyone doing the same, and deactivate any future recurring payments you have set up for domains you regged at whatever registrars using PayPal.

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mally

This has happened to me before, and I raised a refund via paypal. They failed to respond to paypal so paypal refunded me (choose in my favour)

Defo a bunch of idiots there

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davedevelopment

I had near enough the exact same thing buddy, 123-reg are bunch of idiots.

Gary (3AC on here) has done pretty well getting a blog post rant about 1&1 ranking for 1&1, his post comes directly underneath 1and1.co.uk domains in the SERPS for '1&1', maybe we can talk him into doing the same for 123.

Here's what their support said to me:

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wb

Very annoying. I'm sure if they simply made sure domains are removed from accounts when tag changes take place (or domains get dropped), they wouldn't experience anywhere near as many problems. Probably a relatively simple fix too in the scheme of things!

FagEnd

Yep, I had about 100 different agreements on paypal all instigated by 123reg. I had cancelled almost all of them but missed 1. That is the one they used to raid my paypal account. So I'm assuming they can use any 1 agreement to bill you for what they feel like. Every transaction I ever had with 123reg resulted in a new paypal agreement for them to take money from me. I would advise anyone who uses or has used 123reg in the past to go through all your paypal stuff and cancel these *******, because they WILL take your money. I'm usually very diplomatic but these ******* are *****

dougs

We have about 20 123-reg accounts, each for unique projects and constantly move domains between accounts......out accounts girlies are going to love me

Doug

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