The London Office for Verifications and Registrations

olebean · 20-08-2007, 06:51:16 PM

Quote:

Originally Posted by Coder

Isn't that were you don't get the goods?
They did what they said, it's just they lied to pressure me into the expensive purchase.

They cold called you and you haven't been given and cooling off period

Jeewhizz · 20-08-2007, 07:01:32 PM

The distance selling regulations won' come into play if the domains are for a business.

Also, as domains count as a 'custom' item, i.e. made just for you, they aren't covered unfortunately

I do hope you can get your money back - it's not fair

Coder · 20-08-2007, 07:03:43 PM

Yes, I'll use the cooling off period as you mentioned.

http://www.oft.gov.uk/advice_and_res...lation-periods

Funny how, if these are our comsumer rights, they can say fees are non-refundable in their Cancellation policy!

meinthecorner · 20-08-2007, 07:06:06 PM

Quote:

Originally Posted by Coder

Yes, I'll use the cooling off period as you mentioned.

http://www.oft.gov.uk/advice_and_res...lation-periods

Funny how, if these are our comsumer rights, they can say fees are non-refundable in their Cancellation policy!

I think companies can charge a nominal "Admin \ restock fee" I'm sure i've read that somewhere...

Coder · 20-08-2007, 07:06:26 PM

Quote:

Originally Posted by Jeewhizz

The distance selling regulations won' come into play if the domains are for a business.

Also, as domains count as a 'custom' item, i.e. made just for you, they aren't covered unfortunately

I do hope you can get your money back - it's not fair

Oh Cr*p!!!

olebean · 20-08-2007, 07:08:32 PM

Quote:

Originally Posted by Coder

Oh Cr*p!!!

If you paid on your personal card not business card you are covered. I would always try the cooling off period anyway, you never know!

Coder · 20-08-2007, 07:09:54 PM

Quote:

Originally Posted by meinthecorner

I think companies can charge a nominal "Admin \ restock fee" I'm sure i've read that somewhere...

They mentioned �20.

Please note that there may be an additional admin charge of no more than ?20 (UK GBP) for early cancellations.
Hope that for the cooling off period but they don't mention anything about a cooling off period.

They do say:
You have ninety (90) days to dispute any charge or payment processed by London Office of Verifications and Registrations Ltd.

Coder · 20-08-2007, 07:11:12 PM

Quote:

Originally Posted by olebean

If you paid on your personal card not business card you are covered. I would always try the cooling off period anyway, you never know!

Business card, I'm afraid!
I certainly will try though!

keys · 20-08-2007, 07:31:32 PM

I briefly discussed this subject with our solicitor a few weeks ago.

The selling tactics of Loovra are devious, but they almost certainly will deliver what they have promised, at the agreed price and time.

If you were a consumer then DSR would give you an opportunity to cancel the deal and obtain a refund. If you are making a purchase as a business customer then DSR do not applicable.

Apparently there is some grey area/overlap between consumers and business customers. There is a disclaimer on Staples website saying that it is only for business buyers - but they clearly sell to the general public in their stores.

You may be successful in claiming a refund if you pursue the matter, I would be interested to know the final outcome.

Coder · 20-08-2007, 08:05:16 PM

Thanks Keys for the info.
Yes they have registered the domains and forwarded them as they said they would.
I've no doubt they made up the story about a competitor ready to register the domains' other extensions. Adding extra impetus by saying they also operate from London. My proper/usual registrar say DSR regs don't apply to domains where the domain has been registered. So DSR, as you say may not work here.
I've just sent them an email pointing out that I realise they were in fact Streamlineltd operating from the same address/phone no. and sent them a link where others were complaining about Streamlineltd doing the same thing happening to them.
Told them I'll sent it all to trading standards if I don't get confirmation of a refund.

I'll certainly let you know how I get on!

20-08-2007, 07:01:32 PM	#12 (permalink)
Jeewhizz Join Date: May 2006 Posts: 1,192 No Classified Ratings Domain Trader Rating: (100% / 17)	The distance selling regulations won' come into play if the domains are for a business. Also, as domains count as a 'custom' item, i.e. made just for you, they aren't covered unfortunately I do hope you can get your money back - it's not fair __________________ UK Web Design & Development Airport Car Parking \| Business Help & Advice \| Critical Illness Insurance \| Smoothie Recipes \| Baby Name Books

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20-08-2007, 07:03:43 PM	#13 (permalink)
Coder Junior Member Join Date: Aug 2007 Posts: 26 No Classified Ratings Domain Trader Rating: (0% / 0)	Yes, I'll use the cooling off period as you mentioned. http://www.oft.gov.uk/advice_and_res...lation-periods Funny how, if these are our comsumer rights, they can say fees are non-refundable in their Cancellation policy!

20-08-2007, 07:31:32 PM	#19 (permalink)
keys Join Date: Oct 2004 Posts: 773 No Classified Ratings Domain Trader Rating: (100% / 11)	I briefly discussed this subject with our solicitor a few weeks ago. The selling tactics of Loovra are devious, but they almost certainly will deliver what they have promised, at the agreed price and time. If you were a consumer then DSR would give you an opportunity to cancel the deal and obtain a refund. If you are making a purchase as a business customer then DSR do not applicable. Apparently there is some grey area/overlap between consumers and business customers. There is a disclaimer on Staples website saying that it is only for business buyers - but they clearly sell to the general public in their stores. You may be successful in claiming a refund if you pursue the matter, I would be interested to know the final outcome.

20-08-2007, 08:05:16 PM	#20 (permalink)
Coder Junior Member Join Date: Aug 2007 Posts: 26 No Classified Ratings Domain Trader Rating: (0% / 0)	Thanks Keys for the info. Yes they have registered the domains and forwarded them as they said they would. I've no doubt they made up the story about a competitor ready to register the domains' other extensions. Adding extra impetus by saying they also operate from London. My proper/usual registrar say DSR regs don't apply to domains where the domain has been registered. So DSR, as you say may not work here. I've just sent them an email pointing out that I realise they were in fact Streamlineltd operating from the same address/phone no. and sent them a link where others were complaining about Streamlineltd doing the same thing happening to them. Told them I'll sent it all to trading standards if I don't get confirmation of a refund. I'll certainly let you know how I get on!