paulleahy

Has anyone had any news to tell us about this post

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www.CorgiRegistered.com www.BandBs.co.uk www.5aside.com www.Pubcrawl.co.uk www.Missold.com www.abcdefghijklmnopqrstuvwxyz.co.uk www.QualifiedElectrician.com www.5alive.co.uk

Skinner

The Reg Aggreement they follow but the Good Practice Guidelines they take em and leave em as they see fit and nominet do jack about it as they are guidelines not rules.

123-Reg have nailed MULTIPLE of the Good Practice and fed me a heap of bull about how they don't have to follow or do anything.

They also don't like being told their system is a heap of crap and like it even less when you send them documented proof :P

rob

Hi Steve - just popped you an email

Skinner

Hey Rob, I'll send you some notes as I'm in the process of putting my complaint in writing to both 123-reg and nominet as requested, so still waiting on bank statements, working out a way to document clearly how messed up their system is, so they can't fix it and claim it never happened and a few other things. So lots I'm still getting together, but I'll send you some bits after work tomorrow

I'm thinking an email to .Net magazine's watchdog would be a better idea and get a whole heap more action if they published it in their mag heh.

Realist

Received another letter from 1 and 1 stating they are cancelling my hosting/domain account in regards to the below domains (which there are none below).

I cancelled the hosting when I transfered away the domain years ago and still they try and scam money out of me.

They can go to hell.

ships

I am still having problems with them too.

I have cut and paste the email below that keeps going back and forth.A complete bunch of muppets that are really starting to p*** ME OFF!!

The response to my email is crap. I asked them what this money I owe them is for and they still have not answered me,because they cant.They will have to take it all the way,they won't get a penny out of me.
Anyway my last email to them is below,with the response under that.


TO WHOM IT MAY CONCERN


After filling a complaint with you and having a unsatisfactory response I am
writing to you again.

As I stated in my last complaint to you,I have no dealings with your company

anymore.I cancelled my account on the 5th June 2008. I have a letter infront

of me from Arvato Finance acting on your behalf,stating I owe you £43.06.

I am about to ring them again and will get a hold put on the account as I am

in dispute with you.

I had a years hosting with you,which I paid for upfront and I did not want

to renew for a second year,which is why I cancelled the account.

I want this matter dropped immediately,or I will start a legal counter claim

against 1 and 1.

Today I will be filling a complaint against 1 and 1 with Nominet and with

Trading Standards.

I await your response stating that this matter is dropped.


Regards


Dominique.




Dear Dominique, (Customer ID: ********)



Thank you for contacting us.

I know my previous response might not have been the response that you
were looking for. However, this is the response we need to give. This
is a situation where the account was left delinquent fort some time and
that caused our automated system to pass this account to collections.
Should you pay collections within 30 days, they will take you off of any
list that they have. Despite these actions not grasping your attention,
these were honest efforts to contact you. As an internet company, email
is our preferred use of contact. Furthermore, when the account is
further delinquent, we suspend the service. We have give ample time and
notice for this account. There is nothing we can do at this point. I
am sorry.
If you have any further questions please do not hesitate to contact us.


Sincerely,


Michael Quinn
Technical Support
1&1 Internet

Realist

Cheeky sods, so they are saying because there systems didnt pick up your cancellation it then infomed a debt recovery compant to act and because charges have been added they now expect you to pay the fee's.

Do what I've done and told them to pi$$ off and go and die somewhere.

Idiots.

ships

Hi,
I now have this response from them. I need to somehow find out if they have actually sold the debt to Arvato.Does anyone know how to do that?
As you will see,they still have not answered my questions.

The first bit is from me following my previous post and then their response.



Thank you for your response,however you still have not answered my complaint.I want to know why you are seeking a payment from me,when I paid the 12 months hosting upfront and after that chose not to renew with you and cancelled the account. Answer that. That would be a start.
It seems there are alot of people who are very unhappy with 1 and 1 from various forums that I have read and I can see why. I asked a simple question,this is the forth time I have asked and now I want an answer,along with proof that I owe you money which I refute.

Dominique



RESPONSE FROM THEM

Dear Dominique (Customer ID

Thank you for contacting us.
Arvato is seeking payment from you, as you have an outstanding balance
with them. There is nothing we can at this point. Again, we can no
longer do anything as it concerns this situation. You must settle with Arvato
If you have any further questions please do not hesitate to contact us.

Sincerely,
Michael Quinn
Technical Support
1&1 Internet

Bunch of Wan*ers!

Skinner

I'd take proof of your renewel date and date you cancelled, along with the emails to your local law centre (or CAB) and let them handle it.

One thing I have noticed is that these companies are the big I AM until they are dealing with someone who knows the law and especially when dealing with Solicitors, they soon f00k off back into their pitt then.

Its worth noting that 1and1 fux0red me with a 'notice' period, they told me I had to cancel X many days before the renewel date, which I missed in 2005, then in 2007 they billed me again despite me cancelling about 2 days before the 2005 renwel, so a month before the 2009 renewel I'm going to check its cancelled but thus far since 2003 I have been unable to cancel 1 domain I have with them. I cancelled this time about 4 days AFTER the renewel in 2007 so hopefully over 700 days notice is enough :P

pendragon

Ive just had a 1&1/arvato letter for £17.08, lol.