1&1 demanding passwords on phone

robertsone · 24-09-2010, 03:47:30 PM

Recently sold a domain on Sedo which is close to its expiry date so Sedo are saying I have to extend it before transferring it to them. Expires 7/10/10.

1&1 tell me its impossible to extend it until the expiry date when they will automatically extend it for 1 year. Seems stupid, other registrars let you add a year on at any time.

Got passed to their billing people as the tech support thought it might be "negotiable" with them. Didn't get very far as the lady kept demanding my password. I asked if it was a telephone password (maybe I'd forgotten) and she told me that i had to tell her my login and password for the 1&1 site or they couldn't discuss the account

It just doesn't seem right. I've never heard of any company demanding to know the customer's password on the phone.

She then gave me the same story, that it would be extended on 7th Oct and not before...

Thankfully I've transferred most of my stuff away from 1&1 a long time ago but I've unfortunately still got a few things left there.

Anyone else had this experience?

newly listed! · 14-10-2010, 02:54:34 PM

i think this is pretty normal for 1and1 depending on what you want to talk about with them. my friend was transferring away a .com domain from them to another company and they asked for the login details then too.

arenee · 02-11-2010, 02:55:08 AM

i use 1and1 and have had no problem transferring domains to and from them, without paying for any extra time. sometimes the answer i get to a query doesnt address the question i ask. in those cases i resend the query and ask for a specific reply to the question. overall, though i find 1and1 to be one of the better host servers. sorry for your experience.

24-09-2010, 03:47:30 PM	#1 (permalink)
robertsone Member Join Date: May 2009 Location: London Posts: 48 No Classified Ratings Domain Trader Rating: (100% / 2)	1&1 demanding passwords on phone Recently sold a domain on Sedo which is close to its expiry date so Sedo are saying I have to extend it before transferring it to them. Expires 7/10/10. 1&1 tell me its impossible to extend it until the expiry date when they will automatically extend it for 1 year. Seems stupid, other registrars let you add a year on at any time. Got passed to their billing people as the tech support thought it might be "negotiable" with them. Didn't get very far as the lady kept demanding my password. I asked if it was a telephone password (maybe I'd forgotten) and she told me that i had to tell her my login and password for the 1&1 site or they couldn't discuss the account It just doesn't seem right. I've never heard of any company demanding to know the customer's password on the phone. She then gave me the same story, that it would be extended on 7th Oct and not before... Thankfully I've transferred most of my stuff away from 1&1 a long time ago but I've unfortunately still got a few things left there. Anyone else had this experience?

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14-10-2010, 02:54:34 PM	#2 (permalink)
newly listed! Join Date: Oct 2010 Posts: 153 No Classified Ratings Domain Trader Rating: (0% / 0)	i think this is pretty normal for 1and1 depending on what you want to talk about with them. my friend was transferring away a .com domain from them to another company and they asked for the login details then too.

02-11-2010, 02:55:08 AM	#3 (permalink)
arenee Junior Member Join Date: Nov 2010 Posts: 25 No Classified Ratings Domain Trader Rating: (0% / 0)	i use 1and1 and have had no problem transferring domains to and from them, without paying for any extra time. sometimes the answer i get to a query doesnt address the question i ask. in those cases i resend the query and ask for a specific reply to the question. overall, though i find 1and1 to be one of the better host servers. sorry for your experience.