1and1 UK Billing

FantasticNames · 10-03-2011, 10:37:44 PM

hey guys,

what is the best way to cancel contracts to make sure that you dont get billed.

cc976a · 10-03-2011, 10:43:53 PM

Been there and worn the t-shirt

I will never touch 1&1 again. I bought a package, wasn't happy and cancelled. Still got billed, contacted 'customer services' who explained it is their policy still to collect money even if a contract has been cancelled and a refund would come 15 days later.....when it did it was �7 short. After giving them a bit of a rollicking apparently this was my 3 days usage charge!!!!!

I wanted to transfer all domains to them from my existing host. Other hosting companies I've worked with do this for free - not 1&1. Was going to work out an extra �200 fee simply to move my names to them!!

Think I went through to cancellations who are in the UK. Guy sounded like he sat there all day listening to people rant on about how crap they are.

Try cancellations rather than their overseas customer services areas who don't seem to understand words such as FTP, SQL and Hosting

Blossom · 10-03-2011, 10:45:19 PM

Did you actually cancel the accounts or just remove the details for payment/cancel your direct debit with your bank?

Did you get any confirmation that your account had been closed or acknowledgment that you'd submitted a cancellation request?

Also, this post may be taken down if 1&1 chase it up - or at least moved to another section - because some hosts threaten legal action with the whole scam accusations thing.

FantasticNames · 10-03-2011, 10:50:52 PM

hey cc976a /Blossom - thanks for sharing

Just realised that this thread is in the wrong section! - its not a scam - just need some advice to cancellations! thank you

cc976a · 10-03-2011, 11:05:18 PM

Quote:

Originally Posted by FantasticNames

hey cc976a thanks for sharing that

how can they get away with this? isnt there a governing body in the Uk that monitors such complaints?

I welcome all your advice x

Trouble is they're probably not actually doing anything legally wrong. As they explained to me all this is clearly written in the terms and conditions (that of course no-one ever reads)

I'd cancel any bank / PayPal agreement to prevent them taking any more payments then speak to cancellations to get a refund (back it up with an email to get something in writing)...

....then go find another host and never look back

FantasticNames · 11-03-2011, 12:06:19 AM

ah , paypal agreements - totally forgot about that !.

cheers for reminding me

peacock · 11-03-2011, 02:05:48 PM

I think the best way to cancel is through http://contract.1and1.co.uk

After you have cancelled, just make sure you confirm it on the email they send you.

Good Luck !!

bensd · 11-03-2011, 02:20:36 PM

I had quite an interesting one with 1&1 this week:

They billed the previous owner for a "domain hosting service", invoiced me to my email address for a domain that is no longer on their TAG!

10-03-2011, 10:37:44 PM	#1 (permalink)
FantasticNames Junior Member Join Date: Dec 2010 Posts: 7 No Classified Ratings Domain Trader Rating: (0% / 0)	1and1 cancellations advice hey guys, what is the best way to cancel contracts to make sure that you dont get billed. Last edited by FantasticNames; 10-03-2011 at 11:39:44 PM.

10-03-2011, 10:43:53 PM	#2 (permalink)
cc976a Join Date: Jun 2007 Posts: 1,300 No Classified Ratings Domain Trader Rating: (100% / 32)	Been there and worn the t-shirt I will never touch 1&1 again. I bought a package, wasn't happy and cancelled. Still got billed, contacted 'customer services' who explained it is their policy still to collect money even if a contract has been cancelled and a refund would come 15 days later.....when it did it was �7 short. After giving them a bit of a rollicking apparently this was my 3 days usage charge!!!!! I wanted to transfer all domains to them from my existing host. Other hosting companies I've worked with do this for free - not 1&1. Was going to work out an extra �200 fee simply to move my names to them!! Think I went through to cancellations who are in the UK. Guy sounded like he sat there all day listening to people rant on about how crap they are. Try cancellations rather than their overseas customer services areas who don't seem to understand words such as FTP, SQL and Hosting Last edited by cc976a; 10-03-2011 at 10:59:05 PM.

10-03-2011, 10:45:19 PM	#3 (permalink)
Blossom Join Date: Oct 2010 Location: UK Posts: 898 No Classified Ratings Domain Trader Rating: (100% / 2)	Did you actually cancel the accounts or just remove the details for payment/cancel your direct debit with your bank? Did you get any confirmation that your account had been closed or acknowledgment that you'd submitted a cancellation request? Also, this post may be taken down if 1&1 chase it up - or at least moved to another section - because some hosts threaten legal action with the whole scam accusations thing. __________________ Jenni \| Blossom \| Video Tutorials

10-03-2011, 10:50:52 PM	#4 (permalink)
FantasticNames Junior Member Join Date: Dec 2010 Posts: 7 No Classified Ratings Domain Trader Rating: (0% / 0)	hey cc976a /Blossom - thanks for sharing Just realised that this thread is in the wrong section! - its not a scam - just need some advice to cancellations! thank you Last edited by FantasticNames; 10-03-2011 at 11:41:25 PM.

11-03-2011, 02:05:48 PM	#7 (permalink)
peacock Join Date: Apr 2009 Location: Sweden Posts: 449 No Classified Ratings Domain Trader Rating: (100% / 19)	I think the best way to cancel is through http://contract.1and1.co.uk After you have cancelled, just make sure you confirm it on the email they send you. Good Luck !! __________________ Do you need some Wordpress Hosting ?

11-03-2011, 12:06:19 AM	#6 (permalink)
FantasticNames Junior Member Join Date: Dec 2010 Posts: 7 No Classified Ratings Domain Trader Rating: (0% / 0)	ah , paypal agreements - totally forgot about that !. cheers for reminding me

11-03-2011, 02:20:36 PM	#8 (permalink)
bensd Join Date: Jan 2007 Location: Wiltshire, UK Posts: 4,148 No Classified Ratings Domain Trader Rating: (100% / 97)	I had quite an interesting one with 1&1 this week: They billed the previous owner for a "domain hosting service", invoiced me to my email address for a domain that is no longer on their TAG!

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