1and1 billing me for non-existent domains

ukdomains · 13-04-2011, 10:14:36 PM

Hi Guys

1and1 have billed for non-existent domains & for domains which don't exist on their tag.

I wasn't aware that you have to cancel the contract as-well.

What i did was use Nominet online service to move the domains to my own tag.

They have got Avarto finance involved who are sending their threatening emails/letters.

I have contacted Nominet, who have been useless taking 1and1's side and saying its in their terms and conditions.

I wasn't aware they perform auto-renewals.

Please help Guys

Thanks

Blossom · 14-04-2011, 10:13:15 AM

This isn't a scam.

That's why you need to actually cancel things with companies rather than just moving away and/or cutting off the source of payment.

I doubt they will give up since it costs them to renew domain names and they will be at a loss if they cover your charges.

Pay it, make sure everything's cancelled/removed/set to expire and learn from it.

Darren · 14-04-2011, 10:51:02 AM

How are they able to renew domains which are not on their TAG?

Darren.

dotNetFreak · 14-04-2011, 10:53:24 AM

Quote:

Originally Posted by Blossom

I doubt they will give up since it costs them to renew domain names and they will be at a loss if they cover your charges.

I think the point the OP is trying to make is that the domains weren't on the 1&1 tag in which case they would have been unable to renew them and therefore wouldn't have incurred any costs.

Generally if a customer registers a domain with 1&1 and then later transfers it to another provider or to another person/company through Nominet Online Services however fails to cancel the contract within the 1&1 control panel they seem to attempt to charge the customer for a renewal which can't be undertaken. If the customer fails to pay this IMHO "fraudulent" charge they refer it to their debt agency.

Personally I feel that this is against the spirit of the Nominet Good Practise Terms for Registrars however they're still doing it years on.

Blossom · 14-04-2011, 10:53:33 AM

Didn't see that bit. If it didn't cost 1&1 anything and you're super nice to them, maybe they'll let you get away with it. I don't know, I've never used them.

Darren · 14-04-2011, 10:57:27 AM

How can they attempt to charge then send out debt collection letters for something that never took place.

Thats like all the domains i have sold to people, to start sending them letters for renewals.

Darren.

dotNetFreak · 14-04-2011, 11:08:53 AM

Quote:

Originally Posted by Gold Frog

How can they attempt to charge then send out debt collection letters for something that never took place.

Totally agree with you Darren, but they do.

http://www.acorndomains.co.uk/domain...te-beware.html

Darren · 14-04-2011, 11:16:07 AM

Yes i keep seeing threads of similar nature, not had first hand experience myself.

Why are Nominet agreeing and not doing anything about this.

Darren · 14-04-2011, 11:19:31 AM

Just emailed Nominet to see what they have to say.

dotNetFreak · 14-04-2011, 12:13:17 PM

Quote:

Originally Posted by Gold Frog

Just emailed Nominet to see what they have to say.

Let us know what they have to say. A colleague had a similar conversation a couple of years ago with Nominet and argued the point but got nowhere.

Perhaps certain good practises don't apply if you have a member of a sister company on the board...

13-04-2011, 10:14:36 PM	#1 (permalink)
ukdomains Join Date: Jan 2007 Posts: 359 No Classified Ratings Domain Trader Rating: (100% / 8)	1and1 billing me for non-existent domains Hi Guys 1and1 have billed for non-existent domains & for domains which don't exist on their tag. I wasn't aware that you have to cancel the contract as-well. What i did was use Nominet online service to move the domains to my own tag. They have got Avarto finance involved who are sending their threatening emails/letters. I have contacted Nominet, who have been useless taking 1and1's side and saying its in their terms and conditions. I wasn't aware they perform auto-renewals. Please help Guys Thanks __________________ Sites:ConfickerVirus.co.uk \|\| Brass Chandeliers

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Domain Name Community	Replies	Last Post
Hi Traffic UK Domains Wanted	Devamatt	Domain Name Wanted	0	23-11-2006 01:29:01 AM
Sedo Surpasses the 3 Million Mark of Domains Listed for Sale!	sedo	Sedo	1	17-01-2006 01:04:45 PM

14-04-2011, 10:13:15 AM	#2 (permalink)
Blossom Join Date: Oct 2010 Location: UK Posts: 898 No Classified Ratings Domain Trader Rating: (100% / 2)	This isn't a scam. That's why you need to actually cancel things with companies rather than just moving away and/or cutting off the source of payment. I doubt they will give up since it costs them to renew domain names and they will be at a loss if they cover your charges. Pay it, make sure everything's cancelled/removed/set to expire and learn from it.

14-04-2011, 10:51:02 AM	#3 (permalink)
Darren Join Date: Feb 2008 Location: Kent Posts: 1,829 No Classified Ratings Domain Trader Rating: (100% / 77)	How are they able to renew domains which are not on their TAG? Darren.

14-04-2011, 10:53:33 AM	#5 (permalink)
Blossom Join Date: Oct 2010 Location: UK Posts: 898 No Classified Ratings Domain Trader Rating: (100% / 2)	Didn't see that bit. If it didn't cost 1&1 anything and you're super nice to them, maybe they'll let you get away with it. I don't know, I've never used them.

14-04-2011, 10:57:27 AM	#6 (permalink)
Darren Join Date: Feb 2008 Location: Kent Posts: 1,829 No Classified Ratings Domain Trader Rating: (100% / 77)	How can they attempt to charge then send out debt collection letters for something that never took place. Thats like all the domains i have sold to people, to start sending them letters for renewals. Darren.

14-04-2011, 11:16:07 AM	#8 (permalink)
Darren Join Date: Feb 2008 Location: Kent Posts: 1,829 No Classified Ratings Domain Trader Rating: (100% / 77)	Yes i keep seeing threads of similar nature, not had first hand experience myself. Why are Nominet agreeing and not doing anything about this.

14-04-2011, 11:19:31 AM	#9 (permalink)
Darren Join Date: Feb 2008 Location: Kent Posts: 1,829 No Classified Ratings Domain Trader Rating: (100% / 77)	Just emailed Nominet to see what they have to say.