krystal hosting down?

deliajen · 27-06-2009, 11:30:59 AM

is krystal down ,i cannot access any of my sites?

mark

golddiggerguy · 27-06-2009, 11:31:56 AM

No all looks ok for mine!

LastPost · 06-07-2009, 07:40:30 PM

All my Krystal hosted sites are down tonight. I just clicked on your and they are also down. Are Krystal always this unreliable?

golddiggerguy · 06-07-2009, 08:24:26 PM

Looks like a power cut! and would have effected loads of hosting companies not just Krystal! Report

Nick · 06-07-2009, 08:27:13 PM

Seems ok now at my end

ouch though - backup gen failed!

MrMason · 16-07-2009, 10:04:14 AM

Just a quick heads up on this one too, we have received the incident report from our data centre - in summary:

1) EDF energy cut two independent power feeds without warning, due to unscheduled maintenance.
2) The backup generator failed to start due to human error in regular servicing (as far as we are aware this was just a switch not pressed!)
3) The engineer is question is being disciplined
4) New servicing and backup generator testing regimes have been put in place to ensure this never happens again.

Overall our entire infrastructure was down at our main data centre for around 45mins to 1hr, with a few blips of uptime during this, as power was momentarily restored.

We offer our sincerest apologies for the poor service you received, and we feel incredibly frustrated that it was all out of our hands.

Tom,
Krystal

27-06-2009, 11:30:59 AM	#1 (permalink)
deliajen Join Date: Jul 2007 Location: loughborough,leicestershire Posts: 1,849 No Classified Ratings Domain Trader Rating: (94% / 15)	krystal hosting down? is krystal down ,i cannot access any of my sites? mark __________________ PizzaVouchers \| Pendant

06-07-2009, 08:24:26 PM	#4 (permalink)
golddiggerguy Join Date: Apr 2007 Location: Hullywood Posts: 3,406 No Classified Ratings Domain Trader Rating: (100% / 59)	Power cut Looks like a power cut! and would have effected loads of hosting companies not just Krystal! Report __________________ Body Confidence - - Humber.TV - - Hull Fair - Baby Products

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27-06-2009, 11:31:56 AM	#2 (permalink)
golddiggerguy Join Date: Apr 2007 Location: Hullywood Posts: 3,406 No Classified Ratings Domain Trader Rating: (100% / 59)	No all looks ok for mine!

06-07-2009, 07:40:30 PM	#3 (permalink)
LastPost Member Join Date: Aug 2007 Posts: 68 No Classified Ratings Domain Trader Rating: (0% / 0)	All my Krystal hosted sites are down tonight. I just clicked on your and they are also down. Are Krystal always this unreliable?

06-07-2009, 08:27:13 PM	#5 (permalink)
Nick Join Date: Apr 2008 Posts: 730 No Classified Ratings Domain Trader Rating: (100% / 27)	Seems ok now at my end ouch though - backup gen failed!

16-07-2009, 10:04:14 AM	#6 (permalink)
MrMason Member Join Date: Aug 2008 Location: Reading, UK Posts: 50 No Classified Ratings Domain Trader Rating: (0% / 0)	Just a quick heads up on this one too, we have received the incident report from our data centre - in summary: 1) EDF energy cut two independent power feeds without warning, due to unscheduled maintenance. 2) The backup generator failed to start due to human error in regular servicing (as far as we are aware this was just a switch not pressed!) 3) The engineer is question is being disciplined 4) New servicing and backup generator testing regimes have been put in place to ensure this never happens again. Overall our entire infrastructure was down at our main data centre for around 45mins to 1hr, with a few blips of uptime during this, as power was momentarily restored. We offer our sincerest apologies for the poor service you received, and we feel incredibly frustrated that it was all out of our hands. Tom, Krystal