The Ferryman

That seems to explain everything, thanks. If only they had bothered to mention that in their email.....

I have now dared to open the email attachment and it seems they are charging me a fine of £5 for not making payment by Paypal when I didn't know I had to!

Bruce

seemly

tut...

might be worth following them on twitter.
http://twitter.com/#!/KrystalHosting

The Ferryman

At last, but too late, an email has flooded in.....
Dear Bruce Latto (Omnial Group),
We've finally migrated to a much improved billing system! (and there was much rejoicing!)
The main difference between the 2 systems is that your email address replaces a username. (Now you'll only need to remember your cPanel username!)
IMPORTANT NOTE #1
You will need to reset your password for FIRST TIME entry in to the system (your old password will NOT work)
You can do this by going to; -
www.krystal.co.uk/reset/ (Your email address is the one we sent this email to!)
You may need to check your junk mail for the reset instructions.
(Users with multiple accounts will need to reset for each email address, contact us if you want to merge down accounts.)
All of your personal information, domain names, hosting plans and server packages have been transferred across.
IMPORTANT NOTE #2
The only thing that we couldn't bring over were credit card details, because of the way they were securely encrypted. Therefore, if you had a card on file for subscription billing and would like to set that up again please login (following the password reset directions above first) and update your card details. They will be securely encrypted into the new system for future use.

With a new system comes new features. You can now choose to receive SMS alerts for various conditions that you can configure, and also write a testimonial (with a link back to your site) from the comfort of your own client area!
We've also massively overhauled the site, www.krystal.co.uk including a new animation of the Bunker, where your site is housed, designed by the people who do the Lloyds TSB adverts - www.krystal.co.uk/bunker-datacentre/
We think these changes present a massive leap forward, though we're not done improving. Ultimately, the site and client area are there to make to make your relationship with us as easy and productive as possible and so while we've got our own ideas it'd be great to get a definite idea of what it is YOU need/would like to see. We'd therefore appreciate any feedback you've the time to share with us, just reply to this email.
Finally, we converted Krystal Solutions LLP to Krystal Hosting Ltd on the 6th of April. The change was purely a legal entity shift on the advice of our accountants to better prepare us for the future. The ownership structure hasn't changed at all and nor has our ethos, approach to business or operations and no, we're not planning on selling!
Thank you for your continued custom,
Simon Blackler – Founding Partner

The Ferryman

All sorted out now, £5 fine waived, paid by paypal and credit card re-registered for when they start taking them again.

Don't ring the support number, it just says to ring back during office hours, I got through on the other one.

Thanks again.

Bruce

seemly

Glad to hear it's all sorted and that they waived the late payment fee/charge.

MrMason

Hey Bruce,

Sorry to hear of your problems. If you have any issues in future please don't hesitate to send me a PM, it comes straight through to my personal e-mail account.

P.S - I've updated the number in my signature, although both numbers will work. we are aiming to get a geographic number sorted shortly, and we will e-mail out when this happens.

__________________
Krystal.co.uk - honest, reliable and personal UK secure hosting. Call us on 03333 44 1337 to test us! - 50% discount for Acorn members