Krystal Hosting

The Ferryman · 22-01-2012, 10:54:52 AM

I have a Krystal reseller account with over 100 sites on it, one per account.
A couple of weeks ago I tried to give one of my sites more bandwidth and every option was red, so I couldn't change it.
I put in a ticket and next day got an email saying they had upgraded accounts from 25 to 50, so mine would drop from over 100 to 50 with the "upgrade". To add insult to injury they are also increasing the price!
They said they would honour my existing accounts, which is fine, but I still cannot change the bandwidth allocation to them, although I have plenty of bandwidth to spare.
They don't seem to have any option to upgrade to a bigger account, so I am stuck with one site blocked because it has exceeded its bandwidth limit and others nearing the limit. This will probably get worse, so more and more of my accounts will be blocked.
The blocked one is a Wordpress site, so I am even blocked from going to the admin page to export the pages to move the site somewhere else.
Anyone have any suggestions on how I can use some of my spare bandwidth for my existing accounts?
Thanks
Bruce
PS I don't need advice now on keeping backups!

Nick · 22-01-2012, 11:04:55 AM

Are you on reseller plan?

The Ferryman · 22-01-2012, 11:10:42 AM

Yes, Trinity Reseller

The Ferryman · 22-01-2012, 03:00:24 PM

Just an update to say I have heard from Krystal, who are trying to resolve this as soon as they can.
Bruce

22-01-2012, 10:54:52 AM	#1 (permalink)
The Ferryman Join Date: Aug 2006 Location: Aberdeenshire, United Kingdom Posts: 362 No Classified Ratings Domain Trader Rating: (100% / 12)	Krystal Hosting I have a Krystal reseller account with over 100 sites on it, one per account. A couple of weeks ago I tried to give one of my sites more bandwidth and every option was red, so I couldn't change it. I put in a ticket and next day got an email saying they had upgraded accounts from 25 to 50, so mine would drop from over 100 to 50 with the "upgrade". To add insult to injury they are also increasing the price! They said they would honour my existing accounts, which is fine, but I still cannot change the bandwidth allocation to them, although I have plenty of bandwidth to spare. They don't seem to have any option to upgrade to a bigger account, so I am stuck with one site blocked because it has exceeded its bandwidth limit and others nearing the limit. This will probably get worse, so more and more of my accounts will be blocked. The blocked one is a Wordpress site, so I am even blocked from going to the admin page to export the pages to move the site somewhere else. Anyone have any suggestions on how I can use some of my spare bandwidth for my existing accounts? Thanks Bruce PS I don't need advice now on keeping backups!

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22-01-2012, 11:04:55 AM	#2 (permalink)
Nick Join Date: Apr 2008 Posts: 730 No Classified Ratings Domain Trader Rating: (100% / 27)	Are you on reseller plan?

22-01-2012, 11:10:42 AM	#3 (permalink)
The Ferryman Join Date: Aug 2006 Location: Aberdeenshire, United Kingdom Posts: 362 No Classified Ratings Domain Trader Rating: (100% / 12)	Yes, Trinity Reseller

22-01-2012, 03:00:24 PM	#4 (permalink)
The Ferryman Join Date: Aug 2006 Location: Aberdeenshire, United Kingdom Posts: 362 No Classified Ratings Domain Trader Rating: (100% / 12)	Just an update to say I have heard from Krystal, who are trying to resolve this as soon as they can. Bruce