Krystal Down - Nameservers Changed

boxfish · 31-01-2012, 02:10:59 PM

I doubt it was planned with it being a Tuesday lunchtime. They usually do planned stuff in the middle of the night.

Caz · 31-01-2012, 02:25:19 PM

Quote:

Originally Posted by Slater

Yes, I didn't realise a 3rd party could make nameserver changes on one of your domains, guessing they contact Nominet and get them to do a bulk change from the old nameserver name to the new one.

Wonder if all these changes have anything to do with the slow response I'm seeing from DAC at moment.

No it seems nominet do nothing. I thought anything you entered at nominet showed in Whois. However they say if ns1.abc changed its nameservers to ns1.mnb etc it would show up on the Whois and it's beyond their control.

aaclapham · 31-01-2012, 03:13:28 PM

I thought I had been hacked and changed all my name servers back.

Quote:

Due to an administrative error, domains that met the following conditions:

1.) Are not registered on our nominet tag – KRYSTAL
2.) Were pointing at ns1.krystal.co.uk and ns2.krystal.co.uk

are *temporarily* set to ns1.groupabc.co.uk and ns2.groupabc.co.uk

Update: The DNS issues has now been fixed – although it may take an hour or so for things to return to normal.

We are working with Nominet to reverse the change.

We apologise for any inconvenience the DNS disruption has caused today, and would like to assure our clients that we are doing all we can to resolve this matter as quickly as possible.

grantw · 31-01-2012, 03:26:05 PM

Quote:

Originally Posted by Slater

Wonder if all these changes have anything to do with the slow response I'm seeing from DAC at moment.

This is likely the reason for the slow DAC:

http://www.nic.uk/registrars/systems...contentId=9004

Grant

Slater · 31-01-2012, 03:59:52 PM

Thanks Grant, that explains it.

mat · 31-01-2012, 04:32:47 PM

http://krystalstatus.co.uk/2012/01/3...tion-resolved/

retired_member21 · 31-01-2012, 05:18:48 PM

I spoke to Krystal and Nominet on the issue

You can change in bulk (if you are a registrar) in domain manager / search filter - search for all name servers with ns1.groupabc.co.uk - then you can change all in one go

As mentioned above, they seem to have resolved the issue so all should be fixed but it is a strange one, nominet hinted 'will never happen again' [sic]

mat · 31-01-2012, 06:28:46 PM

Quote:

Originally Posted by nick279

You can change in bulk (if you are a registrar) in domain manager / search filter - search for all name servers with ns1.groupabc.co.uk - then you can change all in one go

I have been waiting for this to sort itself, but the nameservers are still "groupabc" so I have done as you suggested. Hopefully the sites are back up soon.

Slater · 31-01-2012, 08:34:36 PM

Krystal just phoned me at home with an update on the problem earlier today as they had seen this thread.

The initial problem was caused by Krytsals nameserver glue records being accidentally changed, although this was quickly identified the Nominet systems were preventing the changes being reversed, this may be something to do with Nominet testing their failover systems today.

The problem is resolved now, I can now access my websites again, the whois is showing the groupabc.co.uk nameservers but it's working OK through these. Krystal did mention that some of the BT nameservers maybe caching older DNS records but this should resolve itself overnight.

Hats off to Krystal for taking the time to phone and explain the cause of the problem, just unfortunate it happened the same day Nominet were working on their systems.

Mark.

mat · 31-01-2012, 09:22:47 PM

All my sites are sorted after doing the bulk nameserver change on Nominet.

31-01-2012, 04:32:47 PM	#16 (permalink)
mat Join Date: Apr 2007 Location: Hampshire Posts: 3,390 No Classified Ratings Domain Trader Rating: (100% / 41)	http://krystalstatus.co.uk/2012/01/3...tion-resolved/ __________________ Mathew.co.uk - Follow me on Twitter here

31-01-2012, 05:18:48 PM	#17 (permalink)
retired_member21 Join Date: Apr 2008 Posts: 742 No Classified Ratings Domain Trader Rating: (100% / 27)	I spoke to Krystal and Nominet on the issue You can change in bulk (if you are a registrar) in domain manager / search filter - search for all name servers with ns1.groupabc.co.uk - then you can change all in one go As mentioned above, they seem to have resolved the issue so all should be fixed but it is a strange one, nominet hinted 'will never happen again' [sic] Last edited by retired_member21; 31-01-2012 at 05:22:12 PM.

31-01-2012, 08:34:36 PM	#19 (permalink)
Slater Join Date: Apr 2006 Posts: 728 No Classified Ratings Domain Trader Rating: (100% / 17)	Krystal just phoned me at home with an update on the problem earlier today as they had seen this thread. The initial problem was caused by Krytsals nameserver glue records being accidentally changed, although this was quickly identified the Nominet systems were preventing the changes being reversed, this may be something to do with Nominet testing their failover systems today. The problem is resolved now, I can now access my websites again, the whois is showing the groupabc.co.uk nameservers but it's working OK through these. Krystal did mention that some of the BT nameservers maybe caching older DNS records but this should resolve itself overnight. Hats off to Krystal for taking the time to phone and explain the cause of the problem, just unfortunate it happened the same day Nominet were working on their systems. Mark. __________________ Sweet Shop \| Print Servers \| Spike Milligan \| Virtualisation Blog

31-01-2012, 09:22:47 PM	#20 (permalink)
mat Join Date: Apr 2007 Location: Hampshire Posts: 3,390 No Classified Ratings Domain Trader Rating: (100% / 41)	All my sites are sorted after doing the bulk nameserver change on Nominet. __________________ Mathew.co.uk - Follow me on Twitter here

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31-01-2012, 02:10:59 PM	#11 (permalink)
boxfish Join Date: Jul 2010 Posts: 601 No Classified Ratings Domain Trader Rating: (100% / 14)	I doubt it was planned with it being a Tuesday lunchtime. They usually do planned stuff in the middle of the night.

31-01-2012, 03:59:52 PM	#15 (permalink)
Slater Join Date: Apr 2006 Posts: 728 No Classified Ratings Domain Trader Rating: (100% / 17)	Thanks Grant, that explains it.

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