Hi Everyone!

grantw · 27-04-2012, 10:51:22 AM

Can you sort out your bulk search when backordering!

After bulk search you click backorder on a domain, if domain is already backordered you click return to search button, it then returns you to the single domain search screen for the domain you just tried to backorder and wipes out the bulk list. You then have to go back to bulk search paste the list and start again over and over and over.

The same issue also sometimes occurs when the domain is available to backorder.

Highly annoying and I rarely have the patience to even bother backordering with you these days.

Grant

mattyr45 · 27-04-2012, 11:04:56 AM

Quote:

Originally Posted by grantw

Can you sort out your bulk search when backordering!

After bulk search you click backorder on a domain, if domain is already backordered you click return to search button, it then returns you to the single domain search screen for the domain you just tried to backorder and wipes out the bulk list. You then have to go back to bulk search paste the list and start again over and over and over.

The same issue also sometimes occurs when the domain is available to backorder.

Highly annoying and I rarely have the patience to even bother backordering with you these days.

Grant

Agreed, this is a time waster!

mattyr45 · 27-04-2012, 11:06:33 AM

Quote:

Originally Posted by Monster_Sam

@caz - I'm so sorry to hear you have had a bad experience with us Caz. Reading the other comments on this thread hopefully improves your opinion of us! As a company, we will always refund you if we have charged you incorrectly through any fault of our own. I completely understand that the situations you mentioned were frustrating. If you wish to discuss the circumstances surrounding your individual case feel free to PM me and I will have a look at the history of the account. If we are at fault we will refund any payments. It is always the way we have operated.

Hopefully Sam can get you sorted Caz, good luck!

mattyr45 · 27-04-2012, 11:10:26 AM

Quote:

Originally Posted by Monster_Sam

@mattyr45 - Matty are you using Firefox or Chrome? A few users have had to clear their browser cache before being able to register domains again. So try clearing your cache and starting the process again. This should fix the issue for you. If not please let me know and I will have a closer look!

Thank you, I'm in business again with Chrome now, not sure the problem with IE

Three Cheers for Sam @ DomainMonster

Edwin · 27-04-2012, 11:14:10 AM

Re bulk back ordering, if it's more than about 50 names just email their support team and they'll take care of it within a few hours. I used to email blocks of 200-250 names and get a complete report back on which ones were backordered for me and which ones had already been taken by other DM customers.

Of course having that functionality inside the account interface would be nice too, but wanted to let you know that alternatives are already available.

Monster_Sam · 27-04-2012, 11:34:34 AM

@grantw I have just replicated that process and yes I can see that getting very annoying. I have raised this with the relevant developers to see what can be done. I'll keep in touch on this thread to let you know if there are any developments.

@mattyr45 Good to hear you got Chrome sorted out Matty! Internet explorer should be solved with the same process.

fish · 27-04-2012, 11:38:03 AM

Did suggest this some time ago, why not have .co.uk for bulk lookups too?

Monster_Sam · 27-04-2012, 11:54:02 AM

Quote:

Originally Posted by fish

Did suggest this some time ago, why not have .co.uk for bulk lookups too?

@fish Bulk .co.uk search is done by changing your search options.

Log into your account at Domainmonster.com

Then click Search Options:

Scroll to the bottom of the page and find the "Customise your bulk domain" search options and select .co.uk, then press save!

Hopefully that will help a few of you bulk searching for .co.uk domains

[Apologies for the horrendous tutorial screenshots - but they get the job done!]

Lovekraft · 27-04-2012, 12:01:54 PM

Have to say, I'm feeling encouraged by the level of support here by DM. Not got any domains hosted with you currently but feeling tempted to bring mines over as it seems that little bit cheaper too.

fish · 27-04-2012, 12:05:50 PM

Quote:

Originally Posted by Monster_Sam

@fish Bulk .co.uk search is done by changing your search options.

Lovely, thanks

When was that implemented ?

27-04-2012, 10:51:22 AM	#21 (permalink)
grantw Join Date: Mar 2005 Posts: 3,923 No Classified Ratings Domain Trader Rating: (100% / 58)	Can you sort out your bulk search when backordering! After bulk search you click backorder on a domain, if domain is already backordered you click return to search button, it then returns you to the single domain search screen for the domain you just tried to backorder and wipes out the bulk list. You then have to go back to bulk search paste the list and start again over and over and over. The same issue also sometimes occurs when the domain is available to backorder. Highly annoying and I rarely have the patience to even bother backordering with you these days. Grant __________________ Domain Brokerage :: Bulk UK Whois

27-04-2012, 11:14:10 AM	#25 (permalink)
Edwin Join Date: Apr 2005 Location: Cambridge, UK Posts: 5,081 No Classified Ratings Domain Trader Rating: (100% / 47)	Re bulk back ordering, if it's more than about 50 names just email their support team and they'll take care of it within a few hours. I used to email blocks of 200-250 names and get a complete report back on which ones were backordered for me and which ones had already been taken by other DM customers. Of course having that functionality inside the account interface would be nice too, but wanted to let you know that alternatives are already available. __________________ Memorable Domains Ltd - 7,000 descriptive, generic .co.uk domains for sale Please note: All sale prices over a week old are automatically invalid. No exceptions. Thanks!

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27-04-2012, 11:34:34 AM	#26 (permalink)
Monster_Sam DomainMonster.com Community Mgr Join Date: Apr 2012 Posts: 44 No Classified Ratings Domain Trader Rating: (0% / 0)	@grantw I have just replicated that process and yes I can see that getting very annoying. I have raised this with the relevant developers to see what can be done. I'll keep in touch on this thread to let you know if there are any developments. @mattyr45 Good to hear you got Chrome sorted out Matty! Internet explorer should be solved with the same process.

27-04-2012, 11:38:03 AM	#27 (permalink)
fish Join Date: Nov 2006 Posts: 2,621 No Classified Ratings Domain Trader Rating: (100% / 54)	Did suggest this some time ago, why not have .co.uk for bulk lookups too?

27-04-2012, 12:01:54 PM	#29 (permalink)
Lovekraft Join Date: Mar 2010 Location: Edinburgh Posts: 703 No Classified Ratings Domain Trader Rating: (100% / 20)	Have to say, I'm feeling encouraged by the level of support here by DM. Not got any domains hosted with you currently but feeling tempted to bring mines over as it seems that little bit cheaper too.