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Old 27-04-2012, 04:26:07 PM     #41 (permalink)

 
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Quote:
Originally Posted by mattyr45 View Post
Yes, send the suspended ones back to daily if you want to renew!
I can't, since bringing them into the monster control panel i have lost all control of them and can't transfer them back to daily. I just made a quick phone call to monster who say i can email them a list of these domains and they can renew them for me no problem without any extra charges so it shouldn't be a real issue.

I did prefer the ability to renew suspended domains myself though. Thing is i didn't even have any problems with Daily whatsoever, i was mainly attracted to move to Monster by the slightly cheaper registration / renewal fees monster offer.

Last edited by Lovekraft; 27-04-2012 at 04:28:35 PM.
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Old 27-04-2012, 04:38:41 PM     #42 (permalink)

 
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They only do this free so many times I've been charged by DM in the past for renewals that had to be processed by support.
Its a shame really I think a lot of people on here like the option to leave renewals till the last minute why take the option from the control panel after a certain point.
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Old 27-04-2012, 06:58:04 PM     #43 (permalink)
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Nice to meet you Sam, I'm always recommending Domain Monster
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Old 28-04-2012, 12:05:52 PM     #44 (permalink)
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Thanks Sam, I'll pm you some time. Removed my post from a genuinely positive thread.
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Old 28-04-2012, 12:13:11 PM     #45 (permalink)

 
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Yesterday, i changed the bulk search option from .com to .co.uk and saved changes - happy days.

Changed it back to .com this morning, and saved the change.
However, the results still bring up .co.uk upon subsequent bulk search.

Repeated to make sure I wasn't going mad - same result.
Repeated, logged out, logged in - same result - still showing .co.uk's

Has anyone else had this Sam ?

Edit: tried switching to other extensions e.g. .net and .be - works fine straight away when I go back to bulk search.
It just doesn't work when I try to change it back to .com.
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Old 29-04-2012, 10:56:59 AM     #46 (permalink)
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@LoveKraft Glad to hear you got those renewed! I would advise you try and choose whether or not to renew them before they become suspended. Good to have you on board though and just let me know if you need a hand with anything else!

@newpbc Our grace period is 16 days across the system. This is because every registry is different. If we were just a .uk registrar we may have that functionality. But due to the range of TLDs we offer and the differing rules between the registries, we remove the domain from the account 16 days after expiry. That should be ample time to decide if you want to renew the domain or now. Hope that clears things up1

@emkay0101 Great to hear! If you need any advice then let me know!

@Caz Thanks for your consideration Caz. Will look forward to hearing from you via PM.

@KingDomainNames Hi, unfortunately there does seem to be an issue with that! I'm not sure how it has come about but the dev team will look into this one and get it sorted ASAP. A reasonable workaround is just to perform the bulk search while logged out. This will revert it to .com bulk search. You could have 2 browsers open, one logged out and one logged in, to search and register respectively? Apologies for the issue as I said, will get the product team to look into this as a matter of urgency. Thanks for the feedback! Hope the temporary workaround I mentioned will let you at least make the registrations you need to!

Thanks all for your feedback and support! We aim to please so in addition to our email, support@domainmonster.com, phone number, 0845 3662467, Twitter, Facebook, Google+ or Here at Acorn Domains.

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Old 29-04-2012, 07:28:20 PM     #47 (permalink)

 
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Good when it suits you

"Your control panel currently has limited functionality"

This is pants.

You are able to register a domain using your stored payment card details (which remain valid until expiry) which I did today. However, because the card is about to expire you cannot access the domain control panel to set any of the functions after you have made the purchase.

Sure enough I can update my details but since you used the 'old details' to make the purchase then surely I should have access to the domain's account functions?
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Old 30-04-2012, 07:38:29 AM     #48 (permalink)
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Quote:
Originally Posted by Caz View Post
Have I entered a parallel universe today. Everyone loving domain
Monster? (very puzzled smiley)
No, I hate them.
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Old 30-04-2012, 08:18:06 AM     #49 (permalink)

 
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actually the search function sucks and is broken in a few regards, have sent Sam a pm
their response and fix will go some way to whether they are much cop in my eyes
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Old 30-04-2012, 04:08:52 PM     #50 (permalink)
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The two issues you mentioned should now be fixed guys! Will PM you individually to let you know but both have been fixed. Thanks for your feedback!

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