Recent content by MrMason

That's fair enough, we understand that some people aren't willing to provide that information - and we will lose their custom. We used to use the same logic as you with our new customers, but it simply wasn't good enough - we had fraud with users who we had spoken to on the phone and who...

Hi all, We just thought we'd reply to this thread to explain a little bit about where we are coming from in regards to the checks :) This isn't requested for every hosting signup and it is actually pretty rare that we need to request additional ID information. However there are times when an...

Is it your current host that is setting your Entry Processes to 10? This is a limit set by Cloud Linux or similar, to stop single users from taking down servers. We have our lowest plans set to 50. For one site 10 is enough, but it's a bit low for 50. Personally I would recommend you get...

I'd like to point out that all problems in this post were related to the user or their site in particular and were not "Downtime" at all. We have multiple places that our clients can find out if there are problems affecting servers, the best one being http://krystalstatus.co.uk/ - If there...

As far as I'm aware this isn't (or isn't supposed to be) a service affecting event. That's why it would be good if you could get in contact so we can take a look at your sites and see what the problem is so we can flag it up and check for any problems.

We fully understand that, if you can call us on 03333 44 1337 and ask to speak with Simon, he will talk you through what happened. Alternatively if you PM me your domain name, or e-mail address I can ask him to call you at your convenience. You can also keep up with service affecting events...

Believe me, this wasn't done out of choice, but out of necessity. If it's the site in your signature, then it's loading up perfectly for me, and the DNS records all seem correct. boxfish, all those yellows are fine - it's reds you need to worry about! If you have really bad (slow) dns...

It sounds like a caching issue, can you check your domain here and see if anything gets flagged up ? http://intodns.com/

Hello, We've fixed the nameserver issue at Nominet. If you aren't on our TAG then please could set your nameservers back to ns1.krystal.co.uk and ns2.krystal.co.uk at your earliest convenience. (The ONLY way that we could rescue our original ns1 and ns2 nameservers was to move the...

Oh Dear, I thought that was their username :) Anyway, it's useful information for anyone trying to move away from 1&1. They can be a nightmare to transfer domains away from. So if in doubt call them up and jump through their hoops :)

Hello, I think the best method is to actually call them up on the phone and speak to them. It might take some time, and is a bit painful - but that's what our customers usually end up doing to get the domains moved.

Hey Bruce, Sorry to hear of your problems. If you have any issues in future please don't hesitate to send me a PM, it comes straight through to my personal e-mail account. P.S - I've updated the number in my signature, although both numbers will work. we are aiming to get a geographic number...

Hey Anthony, I've given a few people in this thread a call, but I'm not sure what your account details are - so I can't! Ares is serving your e-mail, and your website correctly. The problem is a routing problem in London with Cogents bandwidth which started last night. We have a ticket...

Hey Guys, Are you using o2 or BeThere as your broadband provider? We've had a ticket open with our upstream provider regarding connectivity with bethere / o2 since last night. They have finally conceded that there is a routing problem in London, and that there is big packet loss and slow...

I've just cleared a whole load of I.Ps from the hardware firewall - can you give it a try now?