worlddom

I am one of those who has received poor customer service from sedo I'm afraid to say.

The full story can be viewed here.

Richie2310

Hi,

Im now just totally frustrated with SEDO beyond belief

I purchased two .co.uk domains recently. The first one translationjobs.co.uk was settled (confirmed by sedo) on 4th June for $4500 the second for electronicsjobs.co.uk on the 3rd July (confirmed by Sedo) for $5000 - Neither has completed.

Frankly they are a total joke. I have sent now numerous emails to them without reply and no action is being taken to complete the process for either domain yet they have almost $10,000 of my money.

The first issue i have is that when you pay by paypal on higher amounts you find that paypal sit on the money - hence the cash leaves your account and sedo dont get it straight away. In my case it took paypal over two weeks in both cases before sedo confirmed they had the money.

Next because its a .co.uk domain you need the forms from the seller for Nominet to confirm release. You need to send them with your half signed with your chq for £12 to Nominet for the transfer of ownership. In my case i dont have either set of forms for either domain, despite an email on one of the domains saying sedo had them.

Thirdly you need the seller to change the tag (in my case to 123-reg) so that the domains can be sent to my control. In my case both domain tags have not been changed hence 123-reg cant complete the transfer.

Lastly, its impossible to get any reply out of sedo. You cant phone them, they dont respond to emails. If i dont get action shortly my next move will be to instruct solicitors to recover my money from them.

I have previosly purchased a .co.uk domain from them and i got the nominet forms and letter of sale from the seller by email very quickly to conclude so expected these next two transactions to be as effective - not so, big mistake!

If anyone from SEDO reads this please feel free to look into it, my SEDO username is RichTC.

Meanwhile, i cant imagine what the seller must be thinking. If i was selling a .co.uk domain and it took this long i would think the buyer wasnt interested and had pulled out!

Currently, i would think twice before using them on a .co.uk purchase

Richard

KBD1974

Can i ask how this ended up? Who WOULD you now use for a .co.uk purchase?

fish

that post you are referring to is two years old .....

I've sold 8 or so through sedo this year and had very good service, quick turnaround and payment.

The times where you can get problems / delays usually are when the buyer messes around

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Takwa

Or your domain broker on holiday, happen to me quite a few times

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Erdi

I never sold a .co.uk domain. I'm confused about a few things.

Scenario 1: The buyer wants to keep the domain at the same registrar.

I know I need to start a registrant transfer at nominet and it is done online. Obviously I also need to push the domain to buyers registrar account or I push to sedo and sedo pushes to buyer.

But which one do I do first? Push the domain first or start the nominet process first? Does it matter?

Somewhere I read that when I start the nominet process, nominet will contact the registrar about the registrant change. Wouldn't this make things much more complicated. Let's assume nominet contacts namecheap. What is namecheap supposed to do?

Scenario 2: The buyer also wants a registrar change. How would this affect the process?

I'm so confused. I read nominet pages but still don't understand anything.

Can somebody please break this down for me? How is it done? Can you write step by step like I tried to do below?

Thanks

This topic is sticky but the information is from 2005 and 2006. Nominet transfer process changed since then. This topic is misleading.

bensd

Always transfer the domain via nominet first, this makes the new owner the legal registrant of the domain.

Once the transfer has been completed you can do an internal transfer via the registrar so that it displays in the new owners control panel.

During the nominet transfer process you will choose with registrar you would like to use. Once you have chosen your prefered registrar and completed the transfer you can contact them (most registrars you can transfer online) and have the domain transfered.

Erdi

Does sedo understand that I need buyers email address to start the nominet process? Will sedo provide me this information? Normally they don't do this with .com sales. That's why I'm asking. Also does sedo know that it is better to do the nominet process first? I would expect sedo to completely ignore the nominet process and ignore giving me buyers email and tell me something like "please push domain to sedo's account" or "please provide transfer code".

If you sold a co.uk domain at sedo in 2010 or 2011 can you please write how it happens?

If the buyer wants an external transfer and I select this in the nominet transfer process, what happens next? Where does the domain go? I understand that nominet will do their side. They will move the domain from my nominet account to buyers nominet account. But I don't understand how nominet effects the registrar side. After the nominet process is completed does the domain go directly to the buyers registrar account? I don't understand how it can because the new registrar wouldn't know what account to put the domain in. Maybe the buyer doesn't even have an account there.

When I contact the new registrar what am I supposed to say to them and what are they supposed to do? Does the nominet registrant change (including registrar change) effect the domain in any way or is the domain still going to be sitting in my registrar account? If the domain will be unaffected, I would need to contact the buyer and provide them transfer code and get them start the transfer at the new registrar, wouldn't I? But that's not what bensd is telling me in previous message.

Can somebody write these things step by step please?

grantw

Sedo provide you with the email address once the domain had been paid for.

You then initiate the transfer.

The rest is up to the buyer, they complete the transfer and choose the new registrar. Once the ownership transfer is done they then login to that registar and transfer the domain in so that they have control of it.

If it's staying with the same registrar you would probably need to push it over to their account.

Depending on your registrar the domain may still appear in your account but you will not have any control over it.

Grant

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Erdi

Doesn't the buyer need a transfer code from me? I'm assuming once the nominet process is done the domain will still be sitting in my registrar account and the buyer will come back asking for a transfer code. Is this correct?

How does this happen? The domain needs to be in somebody's account at some registrar. It can't be a ghost existing nowhere. So after the nominet process is done in what registrar account does the domain exist? Does it go do a general pool of the new registrar? Then the buyer would have to contact the new registrar and ask them to move the domain into his account? Is it so?

What I'm really trying to understand is whether the nominet process and the registrar side are connected or not. I talked to namecheap chat and they said you need to do corresponding actions on both sides (nominet and registrar) which makes me believe the two processes are disconnected.

Do I or don't I transfer the domain from my registrar account to buyers new registrar account after the nominet process? This would include unlocking the domain, getting the transfer code, starting the transfer process at the new registrar, approving any emails that the losing or gaining registrar might send. Does this transfer between registrars still happen after the nominet process?