Sedo's transfer dep't VERY slow to respond

Nigel · 27-01-2010, 02:30:22 PM

We've noticed a real deterioration in Sedo's transfer service. We've been using Sedo for over 7 years and it was always far better on the old email system. I wonder if they have enough staff working on transfers for service has gone downhill recently.

Now that comments have to be posted through transfer section of your control panel you never know if anyone is reading them or if anything is being done. We have a very old outstanding transfer from before Christmas where the buyer paid Sedo long ago but has done nothing to transfer the domain. I've set up six transfers with Nominet and everyone has failed because the buyer didn't complete within 5 days. I've asked Sedo for the buyer's contact details but have been refused that information. The buyer apparently contacted them nearly a week ago saying that he did want to transfer the domain. But the information provided to us was sketchy (I asked them if he phoned or emailed but no info given) and he didn't complete the transfer. I've chased the transfer dep't 3 times over the last 6 days without a single reply. Which begs the question - do the comments we post actually get read?

I feel that I could do a much better job in dealing with the buyer direct and don't think it is unreasonable to ask for his contact details i.e. phone number, address, and contact email. Is anyone else experiencing similar problems at the moment? Sedo really need to get back to providing a quality service that they used to provide.

foz · 27-01-2010, 02:37:54 PM

I had enough with Sedo and deleted most of my domains from their database.

sedo · 27-01-2010, 02:53:30 PM

Hi Nigel

I have forwarded your complain to the transfer manager.

Thank you for your feedback.

Kind regards

Joanna

ratboy · 27-01-2010, 02:53:42 PM

SLOW with everything.

khalid · 27-01-2010, 03:15:13 PM

Sedo are about as useful as a conrete parachute. You email them no reply. You do business and it takes ages.

I wish more domainers used Namedrive or other similar services.

tifosi · 27-01-2010, 04:29:58 PM

Agreed... I've been waiting 3 days for a response to a transfer update that's passed the 5days.

S

sedo · 27-01-2010, 04:32:47 PM

Please send me the details of any transfer delay complaints to joanna.birch@sedo.com with the domain name. I will forward all on to the transfer manager.

Kind regards

Joanna

Nigel · 27-01-2010, 05:28:55 PM

Hi Joanna,

Thanks for getting things moving on our case. Something seems to happening now. I know you're always going to get slow buyers but everyone wants feedback and some ideas about the way forward when these things occur.

Kind regards,

Nigel

Nigel · 28-01-2010, 02:39:27 PM

Yipee - transferred on the seventh attempt. Sedo have had the domain transferred to their own nominet account, will do the transfer to the buyer themselves, and will now, presumably credit us with the monies.

bensd · 28-01-2010, 02:43:38 PM

Quote:

Originally Posted by Nigel

Yipee - transferred on the seventh attempt. Sedo have had the domain transferred to their own nominet account, will do the transfer to the buyer themselves, and will now, presumably credit us with the monies.

Have they only just started doing this? There was a thread last year and I remember them refusing to do it.

27-01-2010, 02:30:22 PM	#1 (permalink)
Nigel Join Date: May 2005 Posts: 823 No Classified Ratings Domain Trader Rating: (100% / 30)	Sedo's transfer dep't VERY slow to respond We've noticed a real deterioration in Sedo's transfer service. We've been using Sedo for over 7 years and it was always far better on the old email system. I wonder if they have enough staff working on transfers for service has gone downhill recently. Now that comments have to be posted through transfer section of your control panel you never know if anyone is reading them or if anything is being done. We have a very old outstanding transfer from before Christmas where the buyer paid Sedo long ago but has done nothing to transfer the domain. I've set up six transfers with Nominet and everyone has failed because the buyer didn't complete within 5 days. I've asked Sedo for the buyer's contact details but have been refused that information. The buyer apparently contacted them nearly a week ago saying that he did want to transfer the domain. But the information provided to us was sketchy (I asked them if he phoned or emailed but no info given) and he didn't complete the transfer. I've chased the transfer dep't 3 times over the last 6 days without a single reply. Which begs the question - do the comments we post actually get read? I feel that I could do a much better job in dealing with the buyer direct and don't think it is unreasonable to ask for his contact details i.e. phone number, address, and contact email. Is anyone else experiencing similar problems at the moment? Sedo really need to get back to providing a quality service that they used to provide.

27-01-2010, 02:53:30 PM	#3 (permalink)
sedo Sedo Staff Join Date: Aug 2005 Location: High Holborn, London, UK Posts: 1,060 No Classified Ratings Domain Trader Rating: (100% / 1)	Hi Nigel I have forwarded your complain to the transfer manager. Thank you for your feedback. Kind regards Joanna __________________ http://www.sedo.co.uk joanna.birch@sedo.com

27-01-2010, 03:15:13 PM	#5 (permalink)
khalid Join Date: Aug 2008 Location: Edinburgh Posts: 708 No Classified Ratings Domain Trader Rating: (100% / 11)	Sedo are about as useful as a conrete parachute. You email them no reply. You do business and it takes ages. I wish more domainers used Namedrive or other similar services. __________________ Khalid \| Edinburgh Taxi \| Glasgow Taxi \| Finance Backlinks \| Double Glazing \| Factual Finance

27-01-2010, 04:32:47 PM	#7 (permalink)
sedo Sedo Staff Join Date: Aug 2005 Location: High Holborn, London, UK Posts: 1,060 No Classified Ratings Domain Trader Rating: (100% / 1)	Please send me the details of any transfer delay complaints to joanna.birch@sedo.com with the domain name. I will forward all on to the transfer manager. Kind regards Joanna __________________ http://www.sedo.co.uk joanna.birch@sedo.com

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27-01-2010, 02:37:54 PM	#2 (permalink)
foz Join Date: Oct 2006 Location: NZ Posts: 1,581 No Classified Ratings Domain Trader Rating: (100% / 20)	I had enough with Sedo and deleted most of my domains from their database.

27-01-2010, 02:53:42 PM	#4 (permalink)
ratboy Join Date: Sep 2005 Posts: 2,205 No Classified Ratings Domain Trader Rating: (100% / 51)	SLOW with everything.

27-01-2010, 04:29:58 PM	#6 (permalink)
tifosi Join Date: Oct 2004 Location: Lancashire Posts: 1,907 No Classified Ratings Domain Trader Rating: (100% / 9)	Agreed... I've been waiting 3 days for a response to a transfer update that's passed the 5days. S

27-01-2010, 05:28:55 PM	#8 (permalink)
Nigel Join Date: May 2005 Posts: 823 No Classified Ratings Domain Trader Rating: (100% / 30)	Hi Joanna, Thanks for getting things moving on our case. Something seems to happening now. I know you're always going to get slow buyers but everyone wants feedback and some ideas about the way forward when these things occur. Kind regards, Nigel

28-01-2010, 02:39:27 PM	#9 (permalink)
Nigel Join Date: May 2005 Posts: 823 No Classified Ratings Domain Trader Rating: (100% / 30)	Yipee - transferred on the seventh attempt. Sedo have had the domain transferred to their own nominet account, will do the transfer to the buyer themselves, and will now, presumably credit us with the monies.

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