HariSeldon

It was my first (and last unless the misleading practices are stopped) attempt to buy a domain off Sedo so not something I'd be interested in spending any more time on. I'd have thought a good idea for those of you who use Sedo regularly though.

It's now well over 72 hours since I raised a ticket with Sedo and still no response from anyone.

sedo

I have returned from holiday so I can happily answer your questions and listen to your suggestions.

Please email me directly at joanna.birch@sedo.com with your queries.

Stephen - It would be good to meet you to discuss your suggestions.

Please let me know when you are free to come in to the Sedo office in Holborn.

Kind regards

Joanna

__________________
http://www.sedo.co.uk joanna.birch@sedo.com

retired_member12

So no one took over whilst you were away Joanne?

...I too like nothing more than getting free advice off my customers in the comfort of my own office?

sedo

We have a customer support service in Germany that is available to answer your queries from Mon - Friday.

Email: contact@sedo.co.uk
Telephone: (+49) 221 / 340 30 - 230

If you do not receive a reply or the help you need then please contact any of the UK team at the following email addresses. Someone will always be here to help.

joanna.birch@sedo.com
hugo@sedo.co.uk
jonathan.lloyd@sedo.co.uk

regards

Joanna

__________________
http://www.sedo.co.uk joanna.birch@sedo.com

Bailey

Thats well below the belt - considering Stephen has already offered to go into Sedos London office - and that offer has been accepted

HariSeldon

Doubletap, as the OP I've got plenty of issues with Sedo. I've told them this misleading practice is unacceptable and that that's the reason I'm not bidding in the mobilephones auction.

I think Monday to Friday customer service for a 7 day a week auction site as big as Sedo is rubbish and explains why it took them 4 days to respond (poorly) to my complaint.

However, even with all that, I think your office remark was OTT. I can fully understand how frustrated people might get with Sedo but don't shoot the messenger here.

retired_member12

It's not about shooting the messenger Hari. I'm sorry, but I dont recognise the 'messenger' concept, not in business anyway. Maybe i'm old school, but if a customer ever said to me they would come to my office to discuss problems they were having with my company, then the least, the very least, i'd do is offer the same back! That's how we were taught about customer service. Those customers were, after all, paying for my holidays as well as my wages.

For the record, the comment was aimed at Sedo, not Joanna directly, but she is, at the and of the day, Sedo. I suspect the thought of offering a visit back never even entered their heads, otherwise it could have been said.

In the non-virtual world, customers say a lot harsher things than that to suppliers who they dont feel are meeting the mark. If these people haven't even got the authority to jump in a hire car and go to see the odd customer or two, then you have to ask is it worth the effort.

Who do they think they are, coming over here and selling our names!