Disputing Sedo auction on their performance failure - a cautionary tale ...

JMOT · 05-03-2010, 06:38:16 PM

Thats shocking. Did you get copies of the emails you sent to their support. Can you get screengrabs etc?

IMHO you should stand your corner on this.

scooter · 06-03-2010, 06:21:51 PM

Terrible customer service. Problem is they can afford to be terrible, as there really is no competition.

Bit of a no brainer, you would think there would be a reading priority.
Live auction messages to the top of the queue. Obviously this cannot be happening.

Good luck with the comp. This should be offered automatically, instead of you having to fight your corner.

scooter · 06-03-2010, 07:16:21 PM

Why don't you invite the SEO over so he take a look at his customer service.

tim@sedo.com

.

Mark One · 08-03-2010, 02:15:06 PM

Here's your customer service:

Sedo 08/03 - "If you wanted more control over negotiations in order to secure a higher sales price, you should have continued negotiating with the individual who submitted the bid of 5600 GBP. There was no "negligence" on our part at any time and your assumptions regarding our level of service and performance are off base.

Please move forward with the transfer of this domain immediately. If progression is not seen by end of day Friday, 12/03/10, we will cancel the transaction, refund the escrow payment, and review your account. Discussion regarding compensation outside of the issuance of a free showcase is closed and no further dialogue will occur. At this point, the transfer will either move forward according to the original terms or will be cancelled. Please advise."

retired_member12 · 08-03-2010, 02:22:16 PM

Quote:

Originally Posted by Mark One

Here's your customer service:

"If you wanted more control over negotiations in order to secure a higher sales price, you should have continued negotiating with the individual who submitted the bid of 5600 GBP. There was no "negligence" on our part at any time and your assumptions regarding our level of service and performance are off base.

Please move forward with the transfer of this domain immediately. If progression is not seen by end of day Friday, 12/03/10, we will cancel the transaction, refund the escrow payment, and review your account. Discussion regarding compensation outside of the issuance of a free showcase is closed and no further dialogue will occur. At this point, the transfer will either move forward according to the original terms or will be cancelled. Please advise."

As I said, no duty of care, either way. The best they can do is close your account.

Mark One · 08-03-2010, 02:26:23 PM

Agreed - so the question is - in that they are threatening to close my account unless I put up and shut up - "do I need a Sedo account to trade domains in 2010"?

diablo · 08-03-2010, 03:31:03 PM

Quote:

Originally Posted by Mark One

Here's your customer service:

Sedo 08/03 - "If you wanted more control over negotiations in order to secure a higher sales price, you should have continued negotiating with the individual who submitted the bid of 5600 GBP. There was no "negligence" on our part at any time and your assumptions regarding our level of service and performance are off base.

Please move forward with the transfer of this domain immediately. If progression is not seen by end of day Friday, 12/03/10, we will cancel the transaction, refund the escrow payment, and review your account. Discussion regarding compensation outside of the issuance of a free showcase is closed and no further dialogue will occur. At this point, the transfer will either move forward according to the original terms or will be cancelled. Please advise."

This response takes the biscuit - they have already admitting negligence in a previous email as posted previously:

"since all that happened was no fault of yours, but due to negligence on our side. "

If the transfer does not take place, Sedo get no commission - and lose your future sales. If the transfer takes place and they waive their commission, they are no worse off financially, but might keep you (and others reading this thread) as a customer. It should be a no brainer.

It really is time for domainers to create an alternative to Sedo.

newguy · 08-03-2010, 03:36:45 PM

Wow, their response to you is outrageous

Mark One · 08-03-2010, 04:01:04 PM

The fact is that we are not customers as far as sedo is concerned. We are simply a disorganized bunch of individual suppliers and as such, when it comes to the crunch,we qualify for exploitation rather than anything more than a token service. We are the small dairy farmer to their supermarket chain.

The customer in their eyes is the end user looking to buy and they make it as easy as possible for them - at our expense. They have no real buyer authentication in place (as my first experience in auction with this domain showed) and communication from buyer to seller does not appear to be moderated.

As far as we, the sellers, are concerned everything we do or say has to be moderated and the systems and operational resources they have in place are simply inadequate to enable this to perform a we have a right to expect.

They must be perfectly aware of this from the number of unhappy domainers commenting on forums but when an incident such as the one I have described here occurs their policy seems to be to stick their head in the sand rather than to retain the supplier or to address their own failings. Maybe doing so would open the floodgates.

They are quite happy to cancel this auction and close my account with 40-50 domains for the sake of a �560 commission because they know they have a monopoly in the marketplace and that there are plenty more eager sellers where I came from.

Mark One · 08-03-2010, 04:11:43 PM

Quote:

Originally Posted by diablo

It really is time for domainers to create an alternative to Sedo.

As a developer and company director with all the necessary resources at my disposal I am already giving this some serious thought.

06-03-2010, 06:21:51 PM	#22 (permalink)
scooter Join Date: Apr 2006 Posts: 1,506 No Classified Ratings Domain Trader Rating: (100% / 21)	Terrible customer service. Problem is they can afford to be terrible, as there really is no competition. Bit of a no brainer, you would think there would be a reading priority. Live auction messages to the top of the queue. Obviously this cannot be happening. Good luck with the comp. This should be offered automatically, instead of you having to fight your corner. __________________ Motorhome hire Scotland

06-03-2010, 07:16:21 PM	#23 (permalink)
scooter Join Date: Apr 2006 Posts: 1,506 No Classified Ratings Domain Trader Rating: (100% / 21)	Why don't you invite the SEO over so he take a look at his customer service. tim@sedo.com . __________________ Motorhome hire Scotland

08-03-2010, 02:15:06 PM	#24 (permalink)
Mark One Member Join Date: Jan 2010 Posts: 38 No Classified Ratings Domain Trader Rating: (0% / 0)	Here's your customer service: Sedo 08/03 - "If you wanted more control over negotiations in order to secure a higher sales price, you should have continued negotiating with the individual who submitted the bid of 5600 GBP. There was no "negligence" on our part at any time and your assumptions regarding our level of service and performance are off base. Please move forward with the transfer of this domain immediately. If progression is not seen by end of day Friday, 12/03/10, we will cancel the transaction, refund the escrow payment, and review your account. Discussion regarding compensation outside of the issuance of a free showcase is closed and no further dialogue will occur. At this point, the transfer will either move forward according to the original terms or will be cancelled. Please advise." Last edited by Mark One; 08-03-2010 at 02:19:01 PM.

08-03-2010, 02:26:23 PM	#26 (permalink)
Mark One Member Join Date: Jan 2010 Posts: 38 No Classified Ratings Domain Trader Rating: (0% / 0)	Agreed - so the question is - in that they are threatening to close my account unless I put up and shut up - "do I need a Sedo account to trade domains in 2010"? Last edited by Mark One; 08-03-2010 at 03:14:23 PM.

08-03-2010, 04:01:04 PM	#29 (permalink)
Mark One Member Join Date: Jan 2010 Posts: 38 No Classified Ratings Domain Trader Rating: (0% / 0)	The fact is that we are not customers as far as sedo is concerned. We are simply a disorganized bunch of individual suppliers and as such, when it comes to the crunch,we qualify for exploitation rather than anything more than a token service. We are the small dairy farmer to their supermarket chain. The customer in their eyes is the end user looking to buy and they make it as easy as possible for them - at our expense. They have no real buyer authentication in place (as my first experience in auction with this domain showed) and communication from buyer to seller does not appear to be moderated. As far as we, the sellers, are concerned everything we do or say has to be moderated and the systems and operational resources they have in place are simply inadequate to enable this to perform a we have a right to expect. They must be perfectly aware of this from the number of unhappy domainers commenting on forums but when an incident such as the one I have described here occurs their policy seems to be to stick their head in the sand rather than to retain the supplier or to address their own failings. Maybe doing so would open the floodgates. They are quite happy to cancel this auction and close my account with 40-50 domains for the sake of a �560 commission because they know they have a monopoly in the marketplace and that there are plenty more eager sellers where I came from. Last edited by Mark One; 08-03-2010 at 04:09:42 PM.

05-03-2010, 06:38:16 PM	#21 (permalink)
JMOT Join Date: Feb 2007 Posts: 814 Classified Rating: 100% (1) Domain Trader Rating: (100% / 15)	Thats shocking. Did you get copies of the emails you sent to their support. Can you get screengrabs etc? IMHO you should stand your corner on this.

08-03-2010, 03:36:45 PM	#28 (permalink)
newguy Join Date: Dec 2009 Location: UK Posts: 1,452 No Classified Ratings Domain Trader Rating: (100% / 21)	Wow, their response to you is outrageous

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Domain Name Community	Replies	Last Post
WAE.com	eurodomains	Domain Appraisals	35	18-06-2009 08:22:45 PM