DEBT COLLECTION Email

dpl · 21-04-2011, 10:58:20 AM

We have used Sedo for 10 successful transactions in the past 18 months and never not paid an invoice in a timely manner (around 2 weeks) for a domain we have bought via their website or brokerage service. YET they still send us emails like this one this morning entitled:

SEDO:: DEBT COLLECTION.

We are at day 9!!! since we clicked BUY NOW on the domain name.

Why don't they look at the history of the account and make a judgement instead of sending out emails which are doing their brand name absolutely no favors? I am annoyed to say the least.

I will longer use SEDO unless i absolutely have to.

DPL

foz · 21-04-2011, 11:27:45 AM

So why not pay within the first couple of days?

dpl · 21-04-2011, 11:32:42 AM

For large companies it is almost impossible due to sign off procedures.

DPL

foz · 21-04-2011, 11:41:01 AM

Quote:

Originally Posted by dpl

For large companies it is almost impossible due to sign off procedures.

DPL

Understandable, but does that take over a week.

Did you correspond with Sedo in the transfer interface that their would be a delay?

From experience, Sedo don't look into accounts and the goodwill of its members, its a ruthless automated system and company culture.

dpl · 21-04-2011, 11:52:45 AM

I have daily battles with their automated system yes. I think up to 3 weeks is an acceptable time frame for a client who deals with them regularly and who's reputation to date is good.

DPL

foz · 21-04-2011, 12:26:45 PM

Quote:

Originally Posted by dpl

I think up to 3 weeks is an acceptable time frame

Seller(s) may disagree with that outlook. I would.

bensd · 21-04-2011, 12:30:03 PM

Quote:

Originally Posted by dpl

I have daily battles with their automated system yes. I think up to 3 weeks is an acceptable time frame for a client who deals with them regularly and who's reputation to date is good.

DPL

The problem is, it's not sedo's domains you are buying.

Quote:

Originally Posted by foz

Seller(s) may disagree with that outlook. I would.

Me too.

sedo · 21-04-2011, 01:18:16 PM

Dear DPL

There is an automated email process due to the number of transfers we have to deal with.

In an ideal world we would look into the account and act accordingly.

Due tot he volume of transfers this is not possible and the set emails are sent.

The best thing I can suggest for you would be to call customer service +49 221 3403 0230 and ask to speak to the transfer agent or post in the transfer centre the reason for delay.

Please do not take the auto emails personally they are just standard procedure sent to all clients.

Kind regards

Joanna

sedo · 21-04-2011, 02:25:50 PM

I have also forwarded your feedback regarding the email to our communication department who has told me they will review the mail and look at improving it.

mojoco · 21-04-2011, 02:44:01 PM

Quote:

Originally Posted by dpl

I have daily battles with their automated system yes. I think up to 3 weeks is an acceptable time frame for a client who deals with them regularly and who's reputation to date is good.

DPL

Sedo's terms which are representative of the seller says payment within 7 days. The sellers are generally individuals who expect buyers to abide to the terms. How can 3 weeks before payment be acceptable unless by prior arrangement ?

21-04-2011, 10:58:20 AM	#1 (permalink)
dpl Junior Member Join Date: Dec 2010 Posts: 6 No Classified Ratings Domain Trader Rating: (0% / 0)	DEBT COLLECTION Email We have used Sedo for 10 successful transactions in the past 18 months and never not paid an invoice in a timely manner (around 2 weeks) for a domain we have bought via their website or brokerage service. YET they still send us emails like this one this morning entitled: SEDO:: DEBT COLLECTION. We are at day 9!!! since we clicked BUY NOW on the domain name. Why don't they look at the history of the account and make a judgement instead of sending out emails which are doing their brand name absolutely no favors? I am annoyed to say the least. I will longer use SEDO unless i absolutely have to. DPL

21-04-2011, 11:32:42 AM	#3 (permalink)
dpl Junior Member Join Date: Dec 2010 Posts: 6 No Classified Ratings Domain Trader Rating: (0% / 0)	larger organisations For large companies it is almost impossible due to sign off procedures. DPL

21-04-2011, 11:52:45 AM	#5 (permalink)
dpl Junior Member Join Date: Dec 2010 Posts: 6 No Classified Ratings Domain Trader Rating: (0% / 0)	daily I have daily battles with their automated system yes. I think up to 3 weeks is an acceptable time frame for a client who deals with them regularly and who's reputation to date is good. DPL

21-04-2011, 01:18:16 PM	#8 (permalink)
sedo Sedo Staff Join Date: Aug 2005 Location: High Holborn, London, UK Posts: 1,060 No Classified Ratings Domain Trader Rating: (100% / 1)	Dear DPL There is an automated email process due to the number of transfers we have to deal with. In an ideal world we would look into the account and act accordingly. Due tot he volume of transfers this is not possible and the set emails are sent. The best thing I can suggest for you would be to call customer service +49 221 3403 0230 and ask to speak to the transfer agent or post in the transfer centre the reason for delay. Please do not take the auto emails personally they are just standard procedure sent to all clients. Kind regards Joanna __________________ http://www.sedo.co.uk joanna.birch@sedo.com

21-04-2011, 02:25:50 PM	#9 (permalink)
sedo Sedo Staff Join Date: Aug 2005 Location: High Holborn, London, UK Posts: 1,060 No Classified Ratings Domain Trader Rating: (100% / 1)	I have also forwarded your feedback regarding the email to our communication department who has told me they will review the mail and look at improving it. __________________ http://www.sedo.co.uk joanna.birch@sedo.com

21-04-2011, 11:27:45 AM	#2 (permalink)
foz Join Date: Oct 2006 Location: NZ Posts: 1,581 No Classified Ratings Domain Trader Rating: (100% / 20)	So why not pay within the first couple of days?

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