Some advice wanted please! 123-Reg support's response to this has been shamefull. I purchased a domain 2 years ago privately for a few thousand £. Nominet transfer went ahead fine. Then transferred in to my 123-reg account, no prob. Domain set to auto renew. Fast forward to July 2014 and I notice a 'Post expiry renewal reminder' email telling me the domain expired 5 days ago. I also then see the earlier 28 day & 7 day emails, asking me to renew. I thought oops I better login to renew. But the domain isn't there. So I contact support. They say the domain is in someone else's account and to I should seek legal action or mediation or send in photocopies of my passport. I try and bring them back to reality and show them the nominet whois and also that I recieved the renewal reminders so how can the domain be in someone else's account. They deny that the domain was ever mine! I contacted nominet who asked me to 'escalate it' with 123-reg. I tried again with 123-reg, they just referred me to the previous support ticket. What are my options now?