I am working with a client who is the registrant of a .com domain name. She has a 1and1 account. The domain is associated with a different 1and1 account belonging to a previous developer whom she is no longer in any contact with (and can't get hold of). However, the registrar isn’t actually 1and1. She tells me that she does not have the auth code. Would it be with 1and1 or the actual registrar? In an ideal world she would transfer the domain within 1and1 from her developer’s account to hers. Do you know if there is there a process to re-establish control? 1and1's response to my initial query was along the lines of "to transfer a domain you need the auth code, see our FAQ for the process of transferring a domain, if you have any domain dispute issues please contact ICANN" - not the most helpful reply. Does anyone have any experience of this?