Hello, I wondered if anyone would be kind enough to share their opinion/advice on a situation please. A new customer of mine wants a quite simple website building, they have come to me since the webdesigner they were using has been a complete pain in the a*se and his behaviour is questionable. Basically he has registered a domain in their company name for them and stuck up a monstrosity of a website that is littered with spelling mistakes, won't ever show in Google, has booking details with the wrong venues on it, etc, etc and he hasn't changed it despite numerous requests from them. They have no access to the site or it's content, and worse still he won't redirect emails to the site to their Gmail account - meaning he has access to all of their email & they don't! This is where notifications of bookings come to since they use paypal and the paypal account *was* linked to this email address. They've now removed the email address from their paypal account which is even worse since he'll know they have payments waiting and they won't! They've had enough and want to break all dealings with him. However, the situation is that there is a website about their company on a domain that is their businessname.co.uk that they have no control over, they don't want it up, they don't want him to have access to the email, or their customers details or payments - and he won't take it down or transfer the domain. What chance do they have of winning a DRS, or is this even the route to go down? To my mind there are more serious implications here than who owns the domain - getting the domain would solve the problems - but that's going to take time IF they can win a DRS. They're only a very small new business so what do you think should be their course of action? I don't want to post the URL here for obvious reasons, but if anyone wants to have a look PM me. Thanks.