Domain Manage

Contact at Sedo!!

Discussion in 'Sedo' started by sedo, Aug 29, 2005.

Thread Status:
Not open for further replies.
  1. sedo

    sedo Sedo Staff

    Joined:
    Aug 2005
    Posts:
    1,046
    Likes Received:
    9
    Hello from Sedo!!

    My name is David Thorpe and I would like to introduce myself as contact here at Sedo.

    I generally work on the customer service side of Sedo and would be more than happy to answer any questions that you make have about our services and I will also be happy to offer advice about domain related issues.

    I am especially looking to make contact with customers in Britain - I feel that it's an area where Sedo should be more proactive.

    It would be really interested to find out what you think about Sedo - please be as honest as possible - it's only with your help and input that we can keep on improving our service.

    Please feel free to contact me at david@sedo.com

    I am looking forward to hearing from you!
     
  2. Domain Forum

    Acorn Domains Elite Member

    Joined:
    1999
    Messages:
    Many
    Likes Received:
    Lots
     
  3. SecNam

    SecNam Moderator Staff Member

    Joined:
    Jul 2004
    Posts:
    5,127
    Likes Received:
    37
    .

    Hi David.

    nice of you to join AC.

    There maybe 1001 questions people would like to ask :) but i have a few

    A: the transfer process of selling a .co.uk domain is very frustrating. It takes between 4 - 6 weeks to transfer a .co.uk domain..Why???

    B: why are .co.uk owners penalised £100+ for selling a .co.uk domain when other tld's are cheaper ??

    Listing a Domain on Sedo Free!

    .com/.net/.org/.info/.biz/.us/.name/.li/.be/.dk/.de/.at/.ch/.tv/.ws/.mx 10% of the sales price [ minimum 50€ / 50£ / 50$¹ ]

    .co.uk/.fr/.cc/.ca/.se/.pl 10% of the sales price [ minimum 100€ / 100£ / 100$ ]

    other domains 10% of the sales price [ minimum 150€ / 150£ / 150$ ]

    Im sure other members can add more questions...

    laskos
     
    Last edited: Aug 29, 2005
  4. rob

    rob Founding Member

    Joined:
    Jan 2005
    Posts:
    5,953
    Likes Received:
    68
    I would agree that my main gripe with sedo is the loony maths that equates £100 to €100 and $100

    €100 = £68
    $100 = £55

    Does this dodgy exchange rate stretch as far as payouts? Can I invoice sedo in £ for sales/earnings in € ? :)
     
  5. SecNam

    SecNam Moderator Staff Member

    Joined:
    Jul 2004
    Posts:
    5,127
    Likes Received:
    37
    .

    ahha good point...
     
  6. bb99 United Kingdom

    bb99 Well-Known Member

    Joined:
    Mar 2005
    Posts:
    1,598
    Likes Received:
    38
    Hi David

    I echo the comments above. Also, you may wish to consider the following service improvements:

    a) In addition to being able to see a domain's traffic by day, it would be useful to see how much of that traffic was type-in and how much was referred from elsewhere. Where it's referred, it would be good to see where from.

    b) It would be good to be able to add a custom phrase to each parked domain's holding page for display at either the top or bottom.

    Do you have any thoughts on the above?

    Cheers
     
  7. danny United Kingdom

    danny Active Member

    Joined:
    Aug 2004
    Posts:
    142
    Likes Received:
    1
    I quite agree, the UK is once again being ripped of by its european partners!!

    After my little moan, I would also like to add that it may be nice to see these additional improvements made:

    1) Better revenue for parked domains; some other parking companies pay far better.

    2) Addition of an expiry notice 1 day in advance of a buyers offer expiring so that sellers don't lose a buyer.

    3) Immediate processing of comments made with offer to the third party; buyers tend not to wait for the current 1 day turnaround time i takes.

    Regards
     
  8. rob

    rob Founding Member

    Joined:
    Jan 2005
    Posts:
    5,953
    Likes Received:
    68
    Another idea... a ebay style feedback system, as I have had a fair few 'sales' where the buyer did not actually pay.

    These people ought to have a negative feedback, likewise those who list domains they do not own - which is a fair few on sedo :(
     
  9. charlie

    charlie Well-Known Member

    Joined:
    Jul 2004
    Posts:
    2,613
    Likes Received:
    25
    ah you can tell he works for sedo
    delayed response
     
  10. danny United Kingdom

    danny Active Member

    Joined:
    Aug 2004
    Posts:
    142
    Likes Received:
    1
    Haha yeah your quite right Charlie, nice one :)
     
  11. charlie

    charlie Well-Known Member

    Joined:
    Jul 2004
    Posts:
    2,613
    Likes Received:
    25
    was joking - i have found sedo the easiest and most helpful of all the parking schemes so far and have had no problem except the length of time taken to tranfer, oh and that £100 charge to send us more paper work - that £100 dont even cover the stamp (postage)! i really cant see the justification for this?
     
  12. sedo

    sedo Sedo Staff

    Joined:
    Aug 2005
    Posts:
    1,046
    Likes Received:
    9
    Hello again!!

    Hi there,

    Thank you very much your responses - it's been very interesting to read what you have to say, I'll do my best to answer your questions!!

    .....Ok, so I reckon that I should start from the beginning....I can certainly understand that it appears unfair that the minimum fees for .co.uk domains are far higher. This is primarily down to Nominet's system of dealing with domain transfers - the process is far more labour intensive and time consuming than with a .com for example not to mention that the assistance of a transfer agent is required at every stage of the process...

    .....Our prices are based on the country where our customers are based - US and Canadian customers will be charged in USD where as those in the rest of the world in Euros. Our parking system pays our US clients in dollars and Europeans in Euros so I guess you are getting a slightly better deal here!!

    ....Sedo are currently planning on making changes to the parking program - we hope to be able to launch these in November. At present, customisation of a parking page is only available on special arrangement - however I have passed your comments on to those higher up.

    ....We like the idea for giving customers the opportunity to leave feeback and rate sellers - something that we will certainly consider for the future.

    ....Sedo currently pay more than any other parking service for co.uk traffic - the amount that you receive does depend greatly on the quality and the origin of the traffic - I would also recommend that you keep an eye on the keywords that you use, as our advertising partner updates their system, the relevancy of certain words becomes lesser and greater.

    ....The comments that are attached to bids are approved several times daily - by both our offices in Germany and in the US - this means that we have most times in the day coverered....of course there be a period when no comments are checked however we ensure that this is no longer than 12 hours.

    ....Finally! I'm sorry about the delay in this reply - I only have time to come on here once a day at the moment - hopefully in the future, I'll be able to come on more often!

    I hope that you are all well - please do keep in touch with any Sedo/secondary domain market/parking related queries!!

    All the best,

    David

    david@sedo.com
     
  13. charlie

    charlie Well-Known Member

    Joined:
    Jul 2004
    Posts:
    2,613
    Likes Received:
    25
    as far as i can see its more complex for us NOT you?

    We have to:
    apply to nominet for the forms
    complete the sections
    write a letter
    post the forms

    the buyer then
    complete the remaining sections
    writes another cheque!!!
    posts it all to nominet

    nominet complete the transaction?

    what does sedo do? :?
     
  14. SecNam

    SecNam Moderator Staff Member

    Joined:
    Jul 2004
    Posts:
    5,127
    Likes Received:
    37
    .

    for £100 a go ill deal with everyones sales ;)
     
  15. retired_member9

    retired_member9 Retired Member

    Joined:
    Aug 2005
    Posts:
    519
    Likes Received:
    8
    Emails both parties after each stage to preserve peace of mind during so long lasting process.. =)
     
  16. keys United Kingdom

    keys Well-Known Member Full Member

    Joined:
    Oct 2004
    Posts:
    1,310
    Likes Received:
    19
    This is an interesting and useful thread. I wonder if it was prompted by the recent announcement here of a rival service. I reckon some healthy competition would be good news for the punters.
     
  17. charlie

    charlie Well-Known Member

    Joined:
    Jul 2004
    Posts:
    2,613
    Likes Received:
    25
    you would think that they would have strict procedures for £100 but in my experience they rely on the good nature of both the buyer and the seller. So in the same breath either party can make it extremely difficult for the other.

    eg: put an offer on get it accepted and dont complete the form. that means that domain is off the market until the seller puts enough pressure on sedo to cancel the legals. Could easily persuade a buyer to go elsewhere.

    sounds like a miss marple i know! probably a little too paranoid :D
     
  18. aquanuke

    aquanuke Well-Known Member

    Joined:
    May 2005
    Posts:
    2,019
    Likes Received:
    34
    Is there a way to tell how much the top search term is?

    Ie I have a clothing related domain.. can I find out the top click for terms such as 'fashion' 'clothing' or 'designer wear' So that I can choose the highest.
     
  19. retired_member26

    retired_member26 Banned

    Joined:
    Oct 2004
    Posts:
    752
    Likes Received:
    12
    Hi,

    What about this. Why don't you go to Euro currency as french and german did and change GBP to Euro 1 to 1. Then I will pay 150 euro to a server instead of 150 GBP

    Turnic
     
  20. sedo

    sedo Sedo Staff

    Joined:
    Aug 2005
    Posts:
    1,046
    Likes Received:
    9
    Choosing keywords

    Hello again,

    Thank you for your questions, I've done my best to answer them below......

    ........I have passed on your grievances about the pricing policy to senior colleagues, so will keep you up to date.....

    ........Choosing the right keywords is crucial if you want to encourage the right kind of visitors to your parked domain. A close approximation to what advertisers pay for certain keyword-related ads can be found at www.overture.com. Go to the link for "resource center" in the centre of the page and look at the box entitled "tools". The "keyword selector tool" will help you find keywords related to any domain you have and the "view bids tool" will help you see how much advertisers are willing to pay for adds related to certain keywords. It is a great tool, but use it with caution - remember that it is not necessarily representative of what Sedo’s advertising pays. However, it is a good way to get a reasonable approximation.

    The Google Adwords Keyword Tool https://adwords.google.com/select/main?cmd=KeywordSandbox can be used if you have a very general keyword or theme on which you to elaborate - This tool will generate a thorough and far-reaching list of possible keywords. You should also take care here to ensure that the words generated are in fact relevant to your domain.

    .....I would certainly view any possible competition as a positive move - healthy competition will hopefully encourage companies to improve customer service and will also mean that you guys are going to get a better choice of where to do business.

    Please keep your comments coming, I look forward to hearing from you!

    David - david@sedo.com
     
  21. retired_member26

    retired_member26 Banned

    Joined:
    Oct 2004
    Posts:
    752
    Likes Received:
    12
    http://uv.bidtool.overture.com/d/DE...ds=auto&mkt=de&lang=en_GB&Partner=userbidtool

    Ok. I have a german domain with keyword auto and it has 60 percent CTR. The domain has 0.07 Euro per click rate. So does that mean I get 7 cents out of minimum 15 cents, which has also as much as 34 cents bids...

    Turnic
     
Thread Status:
Not open for further replies.

Share This Page