Domain Manage

Customer Service

Discussion in 'General Board' started by retired_member27, Dec 10, 2007.

Thread Status:
Not open for further replies.
  1. retired_member27

    retired_member27 Retired Member

    Joined:
    Mar 2005
    Posts:
    708
    Likes Received:
    13
    I know we've all had horror stories about contacting online companies for help, i.e. 123-reg, 1&1, etc, so for a change I thought I tell you about a good one.

    I recently upgraded my cpu and on replacing the heatsink and fan I accidently broke off one of the retention clips that holds the heatsink onto the motherboard, so I sent an email to Coolermaster in Holland explaining my situation and I got a reply saying the fan is not made anymore but they will have a look in their main warehouse.

    You can imagine my surprise when two weeks later a package arrived on my doorstep and inside was a brand new complete heatsink and fan assembly. I then emailed them back to say how much do I owe them and they said "it's totally free".

    That just goes to show that not all companies are bad, and the ones that are could learn a hell of a lot from Coolermaster.
     
  2. Domain Forum

    Acorn Domains Elite Member

    Joined:
    1999
    Messages:
    Many
    Likes Received:
    Lots
     
  3. retired_member6

    retired_member6 Banned

    Joined:
    Apr 2005
    Posts:
    5,605
    Likes Received:
    29
    What really happened was you said "I know some computer nerds, I'll tell them all about your company, can I have it for free please?"
     
Thread Status:
Not open for further replies.

Share This Page